Overall Job Function:
Optimizes the store's selling by providing the customer with a pleasant shopping experience, including providing customers with garment options and direct service.
Job Responsibility including but not limited to:
Customer Service
Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point
Answers phones courteously and promptly
Job Knowledge
Actively works with garments, including processing, stocking, replenishing, folding, hanging, display and merchandising per H&M guidelines to maximize selling opportunities
Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise
Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
Efficiency
Executes reductions, price changes, transfers and cash register routines
Utilizes established H&M policies and procedures to assist in loss prevention and safety for the store and partners with store management as needed
Team Player
Works effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M's store standards
Adheres to H&M values and internal standards policies, and procedures contained in the H&M Employee Handbook
Financial Accountability:
None
Minimum Candidate Qualifications:
High School graduate or equivalent preferred
6 months of experience in customer service, retail industry preferred
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
Ability to climb a ladder and use a step stool
Skills, Abilities and Other Requirements:
Excellent customer service skills
Ability to recognize and execute selling opportunities
Ability and willingness to run a cash register
Good communication and organizational skills
Ability to multi-task in a fast paced environment
Ability to take initiative to complete tasks and solve problems
Ability to meet deadlines
Ability to manage time and prioritize
Must be able to work a flexible work schedule including nights and weekends
