Sales Assistant
Royal Bank of Scotland Group - Los Angeles, CA

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Requirements •

Strong understanding of the front to back Operations process •
Strong product knowledge in fixed income •
Strong problem solving skills •
Ability to handle multiple requests in a timely manner •
Minimum Bachelor’s Degree in Finance or other business-related discipline

Responsibilities •

Provide first class customer service to all outside customers of RBSSI. Single point of contact for customers on all operational issues. •
Ensure appropriate segregation of duties across front office and maintain global controls to manage risk. •
Products covered includes but is not limited to investment grade corporate bonds, high yield corporate bonds, credit default swaps, distressed loans, government securities, interest rate swaps, mortgage and asset backed securities. •
The individual will be required to establish close working relationship, at all levels, with external customers, sales, traders, operations, credit, compliance, client on-boarding and legal, and as such will need to show strong communication skills and a desire to provide first class customer service. •
Control Function:
o Execute all finance trades for clients, Reprice outstanding trades and confirm pair off monies.
o Complete pre-confirmation of trades with the client (either Trading desk or operations dept) on trade date. Investigate and resolve any discrepancy with trader and/or client.
o Investigate and resolve all DK’s relating to settlement instructions and discrepancies in trade economics.
o Investigate and resolve sales credit discrepancies and adjust sales credits based on corresponding schedule.
o Receive trade allocations from client and record breakdown.
o Confirm all fails to receive or deliver along with TMPG charges with counterparty and aid in final resolution of these trades.
o Research client queries regarding unknown trades and escalate to trading desk where applicable.
o Record syndicate orders, calculate hedges when necessary and notify clients of final allocation.
o Map customer account numbers in appropriate e-commerce platforms. •
Customer Service:
o Support and enhance external customer relationships.
o Close liaison with rest of the operations staff to ensure the timely and efficient resolution of requests.
o Work closely with other Operation functions and other infrastructure groups to support a ‘one team approach’.
o Strong interaction with London based settlements, static data, middle office and sales teams.
o Provide backup to sales force by answering phones, executing trades, assist the client with any queries.
o Assist in notifying customers of new syndicate deals and final allocation.
o On request from client provide details on trade settlement, money wires, DTC confirmations and delivery instructions.
o Provide customized reports based on client needs. •
o Clear and concise communication with all teams to ensure timely and efficient dissemination of information and the resolution of queries.
o Obtain client financials, legal information and account information (i.e. settlement instructions) to assist in the setup of new accounts.
o Extensive interaction with Legal and Compliance, Clearance department, Static Data Department, and satellite offices •
Project Improvements
o Work with department manager to enhance trade entry, trade checkout and any control system, ensuring that all legal and compliance related issues for the US are factored in
o Suggest new enhancements to programs and assist in testing all new technology solutions

An Equal Opportunity Employer

It is the policy of The Royal Bank of Scotland, PLC and its subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws. “

Employer immigration sponsorship not available for this role.”

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