About WellCare: WellCare Health Plans, Inc. provides managed care services targeted to government-sponsored health care programs, focusing on Medicaid and Medicare. Headquartered in Tampa, Florida, WellCare offers a variety of health plans for families, children, and the aged, blind, and disabled, as well as prescription drug plans. For more information about WellCare, please visit the Company's website at www.wellcare.com.
Our History: Founded in 1985 with three associates, WellCare grew to more than 800 associates and 467,000 members in Florida, New York and Connecticut by 2002. In 2004, the company acquired Harmony to enter the Midwest and became publicly traded. By 2006, WellCare served 2.2 million members as it became a national prescription drug plan provider and the largest Medicaid plan in Georgia. WellCare expanded its services when it began offering Medicaid managed care plans in Ohio and Missouri in 2007, and Medicare managed care plans in Texas and New Jersey in 2008. Additional growth followed when the company was chosen to serve Hawaii's Medicaid program for the aged, blind or disabled in 2009, and in 2011 when it was selected to serve Kentucky's Medicaid program. Today, WellCare has more than 3,900 associates and approximately 2.4 million members nationwide.
EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, sex, age forty (40) and over, disability, veteran status, or national origin.
Facilitates all administrative support to the sales team, and is charged with key responsibility of ensuring that all work instructions and processes as outlined in the Model Office document are followed.
Answers incoming telephone calls to assist callers, troubleshoots issues or direct to appropriate person
Prints and distributes all lead sheets to the sales managers.
Copies and maintains archives of Consent to Contact Cards, Scope of Appointment Forms, Pre-Appointment Checklists, Tele-App Worksheets and all other documents relative to the Sales and Marketing process.
Closely adheres to the Sales Administrative Work Instructions that are detailed in the Model Office document.
Assists with member calls relating to enrollment or service issues.
Updates and maintains lead tracking in Salesforce.com.
Performs timely and accurate data entry in Salesforce.com.
Runs weekly and monthly sales reports.
Orders and maintains appropriate inventory of all marketing materials.
Follows up on member or prospect requests for information.
Assists with various ad-hoc projects requested by management.
Structures and maintains an organized office environment.
Provides administrative services such as ordering business cards, printing labels, developing and printing flyers etc. to the sales team.
Performs other duties as assigned.
A High School Diploma
1+ years experience in HMO/managed healthcare or insurance industry.
Health Insurance Producers License preferred (maybe required by some states)
Special Skills (e.g. 2
Strong organizational skills
Strong written and verbal communication skills, both with internal and external contacts
Basic mathematical ability
Must have a flexible schedule
Ability to prioritize duties
Must be detail oriented
Typing skills of 45+words per minute
Proficient utilization of various word processing and spreadsheet software such as Microsoft Word and Excel. Experience with Contact Management or Sales Support software is also preferred. Proficient operations of various office equipment including personal computers, printers, telephones, copiers, fax machines, etc. Proficient utilization of presentation software such as Power Point
Is a relocation package available?
WellCare - 18 months ago
WellCare knows that to get well, all you need is a little care. WellCare Health Plans provides managed-care administrative services to...