Maximize selling potential by utilizing the Behavioral Pyramid (People, Interaction, Presentation and Execution) through providing outstanding customer service, utilizing effective selling techniques and merchandising to Company standards. Responsible for meeting Key Performance Indicators or KPI’s (CTS, Preferred Customer Program, sales productivity, UPT, AT conversion), execution of operational activities and supporting team members. Protect Company asset through Hi FIVE service including an outwardly friendly demeanor and awareness.
Demonstrate outwardly friendly behaviors to welcome and greet all customers in a timely manner. Utilize Hi Five service through 'open-ended' questions to qualify customers’ needs, assist s with locating merchandise, inform of promotions and revisit frequently to ensure a world class experience according to their needs. Handle multiple customers effectively and invite customers to return to the store. Use and explain Preferred Customer program. Expedite transactions at the time of sale.
Achieve daily selling goals as established by management to include Comp to Traffic Spread, Average Transaction, Units Per Transaction, Preferred Customer program and sales productivity goals. Effectively identify customers’ needs. Listen and make appropriate suggestions. Inform customers of all promotions and events. Recommend add-on merchandise to build the sale.
Ensure store visual standards are set to company direction including receipt of merchandise in stock room, unpacking, staging, and floor display. Execute replenishment process, recover and clean the sales floor as necessary using the Behavioral Pyramid. Complete merchandise floor sets according to visual standards and directives. Make adjustments to floor fixtures based on inventory levels and demonstrate working knowledge of EZ Guide/Action Pack. Maintain solid product knowledge.
Adhere to all company policies and procedures. Handle Customer point-of-sale (POS) transactions in an outwardly friendly, accurate and expedient manner. Process returns and exchanges in favor of the customer while keeping with policy and procedure. Minimize store shrink by providing Hi FIVE customer service. Maintain housekeeping standards to ensure a positive experience for customers and team. Consistently apply the Behavioral Pyramid (Interaction, Presentation and Execution).
Establish and maintain a cooperative working relationship with all members of the team. Be flexible in performing assignments as requested. Support management direction of store. Support, train and coach others to success.
Additional responsibilities may be assigned at any time by management
Demonstrate customer service and selling skills
Ability to handle multiple tasks concurrently
High school diploma or GED preferred
Ability to communicate effectively with customers and other employees
Retail/specialty apparel knowledge preferred
Ability to lift 40 pounds on a regular basis
Ability to stand for long periods of time: climb up and down a ladder
Flexible availability to meet the needs of the business, including days, nights and weekends. Shifts from four to eight hours in length and/or in accordance with state and federal guidelines. Shifts may include a Call-In or extended shift
Carter’s and OshKosh B’Gosh are two of the oldest, largest and most recognized branded marketers of baby and young children’s apparel in the U.S. Based on the belief that childhood is a celebration, our brands are all about creating products for children that are distinguished by quality and creative art and color. We strive to be a great Company to do business with, to have as a neighbor and to work for. We are proud to provide trusted products and services. Making solutions for real life and keeping life simple for our customers is what really matters. We provide trusted products that are super comfy, easy care, adorable and don’t break the bank.
Keyword: Customer Service, Sales, Visual Merchandising, Retail, Children’s Apparel, Part Time
From: Carter's Retail
Carter Retail Equipment Ltd is a member of Carter Thermal Industries, a privately owned group of companies established in Birmingham, UK...