The Sales Associate markets and leases to potential residents and provides customer service to current residents while encouraging renewals.
The Sales Associate tours prospective residents, answers phones and assists in the leasing process including paperwork and renewal activity. Also assists in developing and implementing resident retention and lease renewal programs. This dynamic individual must possess strong sales abilities, phone etiquette and excellent customer service skills. Performs all other duties as directed by the Property Manager, and assists the overall team effort in any way possible. This position will require weekends.
The Sales Associate represents and promotes Holland's Core Values of Great People, Great Business, Deliver Exceptional Customer Service and Have Fun!
Minimum of one to two years previous experience in residential or commercial property management, sales, or inperson customer service.
Must have competency in the following:
Excellent communication, organizational and coordinating abilities
Competency in Microsoft Word, Excel and Outlook
Strong sales skills/ability to close a sale
Ability to deal well with others
Good verbal and written communication skills
The ability to prioritize and perform multiple tasks concurrently
Strong customer service orientation
Basic office organizational skills: filing, supplies inventory and ordering, mailing/shipping, office equipment upkeep/contract maintenance
Telephone, fax, photocopier
Ability to understand and clearly explain legal documents
Fluency in English both verbally and non-verbally
Driver's License required
Education : A bachelors degree or related coursework is strongly preferred. High school diploma or equivalent is required. In addition, the position requires the ability to accurately perform basic to intermediate mathematical functions.
Physical requirements : Ability to lift, push and pull up to 20lbs. Hearing and visual ability to observe and detect signs of emergency situation required.
This is an excellent opportunity to apply your talent, vision, drive, and experience to our Residential Team.