Under the direction of Management, the Sales Associate's responsibilities include customer service, aisle maintenance, and product merchandising according to established department, store, and company policies and
Primary Duties & Responsibilities:
I. Responsible for customer service.
A. Greet every customer with a smile within 10 feet of entering front door and each department.
B. In aisles, ask customers open-ended questions.
C. Measure all kids.
D. Show customers at least 2 different styles.
E. When slow, serve customers more; when busy serve more customers.
F. Suggest a shoe care item to every customer.
G. Thank and ask every customer back.
II. Responsible for aisle maintenance.
A. Ensures that floor and all seating sections are neat and orderly, free of clutter to ensure customer and associate safety and ease in shopping.
B. Organizes and straightens product on gondolas, shelves and endcaps.
C. Fills and straightens all displays.
D. Puts away merchandise left behind by customers in a timely manner.
E. Maintains adequate supply of measuring devices, shoe horns, pads,
and try-on footies.
F. Researches mismates thoroughly before notifying department lead.
G. Advises management of loss prevention issues; utilizes customer
service to deter shoplifting.
III. Responsible for product merchandising.
A. Safely works shipments of new product onto shelving per Merchandise Flow Plan.
B. Assists in temporary promotional pricing and permanent markdown pricing of product.
C. Assists in transfers of merchandise in and out.
D. Assists in setting promotional displays and product statements.
IV. Responsible for following store policies and procedures and all management direction.