Sales Engineer I CB
Charter Communications - San Luis Obispo, CA

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As part of the sales team, supports pre-sale activities. Evaluates the customers’ networking requirements for data, voice, and video, and engineers strategic network solutions that cost effectively meets the customers’ needs today and in the future. Prepares and presents technical sales proposals for prospective new and existing customers.

Actively and consistently support all efforts to simplify and enhance the customer experience

Focus on optical opportunities for Small to Medium Businesses

Minimal focus on Coax based opportunities

Communicate with customers directly and through Account Executives to understand prospective customers’ current network situations, perform needs analyses, and produce strategic, cost-effective network bids and solutions

Create and present proposals that successfully meet our customers’ communications requirements

Engineer and design strategic voice, video, or data service to produce a robust, cost effective strategic networking solution for CB customers

Help the prospect understand and value the benefits of CB products or services. Minimize or alleviate prospects´ perceived risks in regard to the buying decision

Seek opportunities for selling additional services

Be an ongoing resource to existing clients for information, service support or other needs

Work with other providers of equipment or services, including Charter cable engineering and system engineers, to develop winning solutions to customer’s data, voice or video network requirements

Maintain current knowledge of industry and emerging technology trends within the telecommunications industry and assist in the training of Account Executives on technical issues

Mentor Sales Engineers Associates as requested

Perform other duties as requested

Skills/Abilities and Knowledge
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to prioritize, organize effectively and handle multiple projects and tasks
Ability to develop clear and concise spreadsheet costing models
Ability to sell products and services
Ability to effectively present and explain technical solutions to customers and sales staff
Knowledge of cable television products and services
Basic knowledge of RF systems, including wireless data transport technologies, needed to design solutions to meet the requirements of the opportunities they are supporting
Basic knowledge of the following technologies needed to design solutions to meet the requirements of opportunities the SE are supporting
Network design principles including VLAN implementation, sub-netting, spanning tree, VLAN trunking and inter-VLAN routing
IP routing protocols including RIPv2, EIGRP, OSPF, ISIS and BGP
TDM services including T1/E1, T3/E3, OCx circuits and Frame Relay
Telephone network design and service delivery, including VoIP
General knowledge with carrier and MSO interconnections, Central Office collocation, and interconnections and facilitating NOC to NOC relationships
Intermediate knowledge of computers and software applications including MS Office Suite (Excel, Word, PowerPoint, and Outlook)
Requires use of standard office equipment and personal computer (PC)/video display terminal, mouse and various peripherals. Equipment requires involved set-up, adjustments and operational procedures (e.g. word processing equipment, personal computers, scanners and digital copier/printer).

Bachelor’s degree (BA/BS) from a four (4) year college or university in Engineering, Computer Science, or related field

Certifications and/or Licenses
CCDA or CCNA, or other industry recognized comparable certification required

Related Work Experience
2-5 years Network Engineering/ Administrator experience, Network Sales Engineering experience or Major accounts experience
3-5 years Designing IP Networks to deliver Voice/Video/Data, including Optical Transport Technologies (CWDM, DWDM, Wavelengths) and frame relay or ATM networks

Office Environment
      Primary Location US-California-SAN LUIS OBISPO

      About this company
      840 reviews
      Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...