This technical resource provides insight and understanding of all products and services provided by CellTrust.
Pre-sales: Product overview presentations, Live demos, Proof of Concept deployments, strategic planning with sales team.
Implementation: The SE should be involved in all deployments > 50 units or more. The SE will provide live and Web-ex based trainings to new users to help facilitate new user adoption of CellTrust solutions.
Post-sales: The Se should remain involved in deal > 50 units for the first 90 days as a technical resource to provide value add to new customers with questions on CellTrust solutions. After 90 days these accounts should be forced to use internal CellTrust tech support in order to free the SE to focus again on new business.
The Sales Engineering organization is a critical resource in deploying technical solutions based sales. This team will consist of sales savvy yet technically strong professionals that can make the difference in closing business in our high tech world. CellTrust will need to develop this skill set to compete with the nature of the business along with the products and solutions that it offers. Below is an overview of this role and how this role will interact in driving new business and deployments for upcoming CellTrust Secure-SMS offerings. The Sales Engineer position should be 80% pre-sales 20% post-sales support. This balance allows the position to remain directly involved on the frontline in closing business. The SE should work hand and hand with inside and direct sales teams removing technical roadblocks and providing solutions overview training to help customer adopt CellTrust solutions.