FuzeBox putstheir customers first. That’s why we have a crack team of technical and business savvy Sales Engineers that play a critical role in creating and maintaining customer happiness. You’ll want this job if you like to obsess over solving problems and customer satisfaction, enjoy presenting technical information to technical and non-technical audiences, and want to work on a small team but have a big impact.
WHAT YOU’LL DO:
Support FuzeBox Sales team in designing and presenting solutions to meet customer requirements.
Prepare and present technical product overview to both technical and non- technical customers and evaluators.
Execute the technical aspects of the sales strategy by developing appropriate solutions and building ongoing technical relationships.
Coordinate requirements for pilots and deployments with Product Management and Product Development.
Develop a thorough understanding of the customers’ needs and effectively communicate the features and benefits of our products in comparison to competitors’.
Ensure positive product evaluation and complete end-user success.
Work with Sales on Request for Information and Request for Proposal inquires.
Provide occasional onsite support and product setup of pilots for key enterprise and global customers.
Maintain current knowledge of industry and emerging technology trends within the conferencing, web collaboration, video conferencing, and tele-presence space.
Provide market information to internal teams to analyze competitive positioning.
15% to 25% travel to various regions of the country. A valid driver’s license is required for this position.
WHAT YOU NEED:
BA/BS in a technical track; Computer Science, Networking, Telecom, Engineering (or equivalent).
8+ years as a Field Engineer or Sales Engineer for collaboration software or videoconferencing applications is required.
Proven understanding of NAT and firewall principles and design, with high-level understanding of software design; must be able to converse intelligently with Network Administrators and Systems Engineers.
Basic understanding of IP video and VoIP technologies, and how they are employed in SIP and H.323 protocols within various video and audio compression techniques.
Well-versed in Windows and Mac operating systems and platforms from an operational, as well as system administrator’s, perspective.
Experience working on RFI’s and RFP’s, while performing demos and technical presentations.
Proven experience in supporting and working with Sales, Product Management, and Technical Support teams.
Demonstrated record of strong customer-facing skills and ability to build and sustain ongoing customer relationships; ability to practice excellent customer service skills in a fast-paced environment.
Demonstrated ability to work within and team or independently with a high degree of personal initiative and self-motivation.
Ability to properly track, document, and communicate problems, resolutions, and action items to the customers and managers.
Ability to help demonstrate product and close deals with or without the aid of a sales person.
WHY YOU’LL LIKE WORKING HERE:
Nothing’s more exciting than working at a dynamic, high potential startup
Super collaborative environment where every opinion matters
Our drive to constantly innovate attracts the best and brightest
Casual dress code
Catered lunch and happy hour every Friday
Full benefits and 401K
WHAT THE COMPANY DOES:
FuzeBox (based in SF and San Mateo) enables enterprise professionals to conduct high-resolution, cloud based, real-time video meetings where all participants’ screens are synched from anywhere, no matter the device. We are raising the bar set by other products in terms of audio, video, and reliability. With a Series A of $20M in July 2012, we are aggressively taking market share from our competitors and creating cutting edge technology.