The Sales Engineer is the primary
solution and technical resource for the field sales force. Responsible for
actively driving the solution demonstration and evaluation stage of the sales
process, working in conjunction with the sales team as the key solution advisor
and product advocate for our products and services. The Sales Engineer must be
able to articulate solution and product positioning to both business and
technical users. Must possess strong presentation skills and be able to
communicate professionally in written responses to emails, RFPs, and when
submitting reports. Must be able to identify and articulate business value to
the customer. Must be able to identify all technical issues to assure customer
satisfaction through all stages of the sales process, including presales,
preinstall, install, post-install. Must be able to establish and maintain
strong relationships throughout the sales cycle.
Duties and Responsibilities:
and interpreting customer requirements - speaking with clients to understand,
anticipate and meet their needs.
with and collecting customer and partner feedback regarding their experience
and satisfaction. Support the analysis, give insight into the recommendation
and continually improve actions needed to ensure a great customer experience.
the appropriate solutions to solve customer problems.
for and developing product demonstrations.
technical presentations and demonstrating how our products meet client needs.
sales obstacles through creative and adaptive approaches.
customers and partners that our products and/or services best satisfy their
needs in terms of functionality, quality, ease-of-use and delivery.
to visit potential customers and partners. Travel up to 80%.
for, developing and implementing Proof of Concepts (POCs).
to functional and technical elements of RFPs, RFls, etc.
partner and customer requirements to Engineering.
supporting diagrams and other material for members of the sales and marketing
marketing activities by attending and/or presenting at trade shows, conferences
and other marketing events.
pre-sales and post-sales technical assistance and product education to the
sales team, partners and customers. Ensure a great customer experience from
pre-sales and post-sales until transition to Support for on-going maintenance.
with members of the sales team, marketing team and technical staff.
in the design of custom-made products.
input to and reviewing Marketing materials.
and advising on the activities and products of the competition.
product additions and enhancements based on customer feedback and competitive
degree (B.S.) in Computer Science or related technical field from a four-year
college or university; four years or more related experience and/or training;
or equivalent combination of education and experience.
knowledge or ability to acquire such knowledge of Business to Business (B2B)
internet-based data communications products (e.g., B2B Gateway, Managed File
Transfer), EDI Translator products and/or Application to Application (A2A)
experience assisting customers in understanding software technology,
particularly in a selling capacity.
- 23 months ago - save job