Sales Engineer
Pocket Change - San Francisco, CA

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Pocket Change’s mission is to drive more value for game developers while improving the user experience for players. We are building a universal loyalty currency akin to American Express points. Users are rewarded Pocket Change for achievements across mobile apps and can use this currency to purchase digital and physical goods.

We are looking for a Sales Engineer to be responsible for providing high-quality support for our sales team and our customers. The ideal candidate for this role should be smart, organized, and above all else possess superb communication skills. Understanding of programming basics and a general understanding of QA process is another important part of the role. An ideal applicant will identify bottlenecks in the sales process and propose/implement solutions either through automation scripts or other mediums. Finally, an easy-going attitude and a willingness to work flexible hours will serve you well in this role.

Provide outstanding technical support to developers via email and phone
Become a Pocket Change expert and assist in new Android and iOS integrations
Debug and troubleshoot complex integration problems
Develop tools to help streamline the sales cycle

Exceptional written and verbal communication skills
Industry experience in technical support, engineering or a related function
Strong understanding of Android and iOS platforms
Familiarity with SQL databases, especially Postgres, preferred
Solid analytical and problem-solving skills
Ability to prioritize
Willingness to work flexible hours

Experience building a mobile application
Experience with Ruby, Python, or other scripting languages
Working experience with Salesforce

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