RCN Business Services, the leading provider of managed services to small and medium sized business in the Northeast is looking for flexible, competent, and customer focused IP and VoIP Sales Engineer to be part of a team that is responsible for supporting pre-sales technical activities for RCN Business Services IP and VoIP offerings. The Sales Engineer will interact directly with customers in supporting sales activities by identifying key customer requirements and then presenting RCN Business Services solutions that meet those requirements. Expectations
PRIMARY DUTIES AND RESPONSIBILITIES
- Provide initial technical product overview to new customer accounts.
- Answer RFP's and provide written responses to customer specific technical requirements.
- Establish key business and technical relationships in each account.
- Correspond with customer engineering, operations and network planning groups.
- Track, prioritize, and manage all technical activities and milestones through-out the sales process.
- Manage customer product evaluations, trials and demonstrations.
- Work closely with account representatives to help close business.
- Interface with customers, partners and collaborate with a broad range of technical and sales teams within RCN.
- Identify requirements and map services to customers’ need
- Work with customer tech Point Of Contacts and RCN product/engineering to resolve issues. Qualifications:
o Understanding of VoIP including market players, competitive landscape, price points and customer savings
- Strong IP and Data background (preferably with some telephony emphasis).
- Bachelor’s degree in Engineering or Computer Science.
- VoIP systems knowledge including the following:
o SIP and IP, session border control
o Telephony call processing and vendor relationships including SIP Carriers, PTSN, CLEC, regulatory and 911
o CCNA certification with progress toward next certification
WORK RELATED SKILLS/EXPERIENCE
- Knowledge of key technology platforms
- Industry certifications
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
You could say RCN is at home in the big city. The company operates cable-based broadband networks that serve the Boston, Chicago, and New...