VerticalResponse is looking for a tech savvy and charismatic API support engineer to assist our sales staff during technical calls and presentations as well as support customers who have integrated with our API. You will work with both our direct customers, partners and vendors in using our robust API’s.
This is an amazing opportunity for someone who enjoys a balance of geeking out on the tech side and working directly with customers to make sure they’re happy.
Serve as a strong technical presence within the Sales & Support team, participating in all aspects of the technical pre- and post-sales process
Collaborate closely with internal teams to maintain customer satisfaction
Work with 3rd party API management service to ensure that we are delivering best in breed services to our developer partners and direct customers
Ensure internal and external audiences are knowledgeable on the feature set of VerticalResponse API’s
Make architectural recommendations and consult on development plans for integrating strategic partners and ISVs
Create and deliver non-technical and technical presentations for prospective customers and internal audiences
Create and improve API documentation, overview materials, API sample code and developer portal
Develop and maintain client relationships via email and phone
Identify customer/API issues and communicate with product team for enhancements
Accurately maintain sales data in CRM tool
Meet API reporting needs for various internal business units
Bachelors Degree, computer science or engineering degrees preferred
1-3 years experience in a sales engineer, technical support or equivalent role
Detail-oriented, high-energy individual who is able to multi-task and follow through on projects
Excellent communication and interpersonal skills
Experience with CRM applications such as salesforce.com
Knowledge of web architecture including SOAP and REST as well technologies including JSON, HTTP, WSDL and XML
About the team:
You’ll join a hard-working team that really cares about the success of our small business customers and making sure that they have the products and support they need – we don’t just try to sell them something to make a sale. You’ll stretch the limits of your creativity, because we test lots of new approaches and aren’t locked into a traditional sales model. And although we work hard, we have some crazy-fun times, too; we’ve been known to throw some of the best parties at VR!