Sales Engineer
Viralheat - San Mateo, CA

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Job Description We are looking for pre-sales engineer who can comfortably bridge social, big data technology and the sales process. If you relish the opportunity to work with a cutting-edge social media management, monitoring, analytics & data platform at a fast-moving startup in a collaborative and fun work environment, this is the right opportunity for you.

  • Work closely with social strategist domain experts, assisting in the identification of business needs and definition of Viralheat based social solutions (technology, process and social strategy / best practices) Leverage established network of C-level relationships in vertical categories is mandatory
  • Articulate, demonstrate, and prove the technology to meet customer needs and requirements.
  • Provide technical expertise and guidance throughout the sales cycle to drive opportunities and help onboard customers.
  • Assist the sales team in doing demos, setting up accounts and closing business.
  • Develop and deliver messaging, presentations, and demonstrations of Viralheat platform and products.
  • Establish technical credibility and build relationships with key stakeholders in accounts.
  • Actively participate in sales strategy planning, sales calls, customer design sessions, and technical evaluations.
  • Identify and document key customer requirements, challenges, and potential opportunities and articulate the most appropriate solution.
  • Regularly engage with product and technical teams to provide feedback and identify opportunities to further improve the product, processes and customer experience.

  • 3+ years of experience in a technical customer facing role with a strong track record of positioning and selling enterprise or software-as-a-service solutions.
  • Strong verbal and written communication skills.
  • Excellent listener and strong problem solving and analytical ability.
  • Experience working in a fast-paced and fluid environment .
  • Excellent trouble shooting skills.
  • Ability to understand, articulate, recommend, and implement solutions that meet customer needs through self-investigation, research, and troubleshooting.
  • Experience with one of the following languages: Ruby, Java, C++, PHP or Python
  • Experience with MySQL is a huge plus.
  • Experience using (or equivalent CRM system)
  • Experience using Zendesk (or equivalent Customer ticketing system)
  • Bachelors Degree preferred or equivalent work experience
  • Additional Preferred Experiences and Qualifications
  • Experience or willing to learn big data applications (i.e. Big data, ETL, BI / data warehouses, Hadoop, NoSQL)
  • Experience with APIs, web services and HTTP streams

Additional Information Salary / Benefits

You will work directly with the co-founder's of the company.
We offer competitive salaries and full benefits, including health, dental, vacation and stock options.
You will be an early employee and will get to make a significant impact on evolution of the company. Viralheat is an Equal Opportunity Employer.

All your information will be kept confidential according to EEO guidelines.

Viralheat - 18 months ago - save job