Sales Manager
Golfsmith International Inc. - Katy, TX

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The Sales Manager (SM) is responsible for driving the sales success of the retail location by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and organized shopping environment for our customers.

Develop, communicate and implement plans to maximize sales to meet or exceed goals and objectives throughout the store and develop strategies to impact deficient sales areas

Ensure each customer receives exceptional service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of providing exceptional customer service

Recruit and select service-minded sales associates; train, motivate and develop selling staff to reach their fullest potential and maximize business opportunities

Use predetermined metrics to drive sales, measure performance and make sound business decisions within the store

Control shrink, expenses and payroll while ensuring sales floor is adequately stocked, signed, and merchandised is displayed to brand presentation

Facilitate and participate in weekly staff training and educational sessions to increase product knowledge, create high levels of motivation and inspire team to achieve results

Develop strategy for execution of promotional events, in-store contests, seasonal events and day-to-day operation of store

Lead outbound sales efforts including store marketing activities and other special promotions to assist in lead generation and new sales

Ensure adherence to pricing policies on merchandise as well as execution of all visual merchandising programs, modules and direction as dictated by the Visual Merchandising Director and Store Operations Department by assisting and implementing floor moves, merchandising and display maintenance

Foster an open and honest team environment, receive and disseminate direction, ideas and changes to all store levels and appropriate business partners while continually evaluating and reacting to performance issues

Ensure compliance with all policies and procedures through regular store management meetings, store walk-throughs and audits

Addresses challenges, issues and opportunities in a direct, timely and constructive manner partnering appropriately with Human Resources as needed; fairly administering Golfsmith’s policies and procedures taking timely and appropriate actions to ensure compliance

Act proactively in seeking and sharing current and accurate knowledge as it pertains to all Golfsmith’s products and services

Required Skills

Proven track record of consistently meeting and/or exceeding sales targets while effectively utilizing metrics to drive sales, measure performance and make sound business decisions

Exceptional dynamic leader with passion and dedication to mentoring and coaching sales associates to success; ability to thrive in an entrepreneurial environment while driving creative, out-of-the-box thinking.

Maintain a positive, service focused attitude by listening, understanding and responding to customer needs while being committed to the customer service philosophy

Effective management and communication skills

Thorough knowledge of processing information and merchandise via a computer and POS register system

Ability to read, write, analyze and interpret business reports, correspondence and procedures effectively while also accurately presenting information and responding to questions; ability to calculate figures and amounts such as discounts, interest, commissions and percentages

Express ideas, thoughts and direction utilizing appropriate communication methods by listening, soliciting and encouraging two-way communication and feedback

Ability to work retail hours of operation including evenings, weekends and holidays as business needs dictate

Four-year college degree or university program certificate, or 4-6 years of related experience and training, or equivalent combination of education and experience

Required Experience

4+ years of retail sales leadership experience, with previous experience to include: Retail Sales Manager or General Manager in a fast paced quota driven environment