Sales Manager
SureWest Communications - Roseville, CA

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Major Duties

To manage and drive the acquisition sales activities for SureWest Business Services. Enhances Company revenues by promoting maximum possible sales. Tracks and reports sales activity for various services and promotional offerings.


Manages the daily operation of SureWest?s Business Sales operations.

Conducts regular reviews with direct reports. Insures sales targets are being met, and utilizes Performance Improvement Plans when necessary.

Recommends or initiates personnel actions, such as promotions, transfers, separations, and disciplinary measures.

Conducts interviews with prospective employees.

Defines requirements for SureWest sales order processing, ensuring that a system is created which will allow customers with a variety of SureWest Broadband services with minimum order mistakes or service delays.

Directs and mentors Business Sales and Sales Support personnel. Serves as a model of the quality standards established by Company. May handle escalated calls and resolve high-level customer issues, providing guidance to Sales and Sales Support Reps.

Ensures satisfactory response and resolution to customer/client complaints. Notifies staff of existing problems, updating personnel on pending solutions and instructing them on necessary interim work-arounds.

Directs the development and preparation of each staff member on new SureWest Business Sales? systems and processes. Insures that training is provided in a way that supports the highest standards of Sales. Coordinates training requirements.

Conducts/attends meetings related to SureWest Business Sales needs. Participates in efforts to continue development and definition of new requirements.

Approves/selects personnel for training and attendance at special events and trade shows.

Directs and coordinates efforts of subordinate personnel engaged in sales, order processing, and activation. Delegates responsibility, reviews the status of projects, and monitors progress against plan.

Collaborates with personnel in SureWest to define and imple?ment standards and measurements for customer satisfaction, customer retention, and other performance metrics of the SureWest Business Sales organization.

Motivates employees through shared goals, recognition, clear communications, and prompt response to employee requests. Creates recognition plans for employees? achieving the Company?s business objectives.

Reviews/approves expedited service requests and/or customer problems. Oversees interdepartmental requests and/or complaints with managers/supervisors from various departments.

Reviews recurring service order problems and implements required procedure changes or coordinates implementation of changes.

Conducts staff meetings to inform personnel of policy and/or procedures changes, provides information on upcoming product or service offerings, addresses existing or potential problems and encourages information sharing.

Ensures that all sales staff is knowledgeable about all available Company products and services. Arranges training on Company products and services and on proper sales techniques.

Designs sales and compensation plans and/or promotions to motivate staff to achieve sales goals.

Stays abreast of technology and trends in telecommunications, sales and service, through information gained from reference books, trade journals, videotapes vendor presentations, and seminars. Presents ideas for new or different products and/or services for possible adoption by the Company.

Participates in development of collateral material and advertising, offering suggestions on content and design.

Performs miscellaneous duties as assigned by the Executive Director of Business Sales.

Reports for work on time and maintains a satisfactory attendance record


Technical training or knowledge: Previous sales management experience preferred. Working knowledge and good understanding of telecommunications products and services; ability to operate computer, various software programs.

Professional training or knowledge: Excellent communication skills. Must have ability to learn, understand and effectively explain the Company's rates, rules and regulations. Must possess project/time management skills.

Work experience: Minimum of four years of previous sales experience in telecommunications, relating to commercial or marketing activities, and two years of supervisory experience working in a sales environment preferred.

License required: CA

General education or equivalent: College degree or equivalent industry experience.

Physical Demands: Physical demands are minimal and consistent with the performance of routine clerical duties in an office setting. Most of the day is spent sitting at a desk, working with computers, printers, files, and standard office equipment. Movement is required in the use of office equipment, supply locations, files, and other work locations and meeting rooms. Limited physical activity is required to file, maintain office supplies and materials and maintain office equipment.

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