Sales Operations Associate
Brainlab - Westchester, IL

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Brainlab is currently seeking a Sales Operations Associate located at our North American Headquarters in Westchester, IL.

- Act as primary point of contact on issues relating to orders, inventory, shipment, and invoicing
- Proactively work with customers on product, sales, and support issues
- Support internal and external customers
- Cultivate and foster relationships with customers and bring in additional business
- Convey and promote a positive, professional, and innovative company image
- Manage leads acquired during events in SalesForce
- Analyze all system orders regularly and manage customer follow-up procedures
- Serve as customer liaison by continuously communicating shortages of parts and order status prior to shipment and follow-up until shipment is completed
- Follow up with customer on open/outstanding invoices, so as to actively work towards reducing overdue AR
- Accurately manage and maintain processes of order confirmations, invoices, and credit notes
- Manage essential Purchase Order paperwork (i.e. review and forward all generated documents according to the order process)
- Distribute and coordinate product notifications to customer base
- Assist sales employees by organizing and sending needed marketing materials, as requested
- Coordinate and manage requests related to data uploads, reporting, and other ad-hoc requests related to customer data
- Act as back up for Receptionist and RMA specialist during lunch, vacation and sick days
- Perform special projects and other duties as requested/assigned

Required Experience:
- Associate degree required, Bachelor Degree preferred
- 2-3 years of experience in sales support, contract coordination, or related experience
- Strong interpersonal skills
- A commitment to quality, with excellent attention to detail
- Entry-level experience in purchasing, accounting, marketing or logistics a plus
- SAP or similar ERP system experience
- experience
- Ability to react appropriately to all customer inquiries, including difficult and/or urgent situations
- Excellent written and verbal communication skills
- Superior organizational, team work and time management skills, and the ability to manage many work streams simultaneously and meet deadlines
- Proficiency in Microsoft Word, Excel, Power Point and Outlook required
- High comfort level with software and technology

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