Sales Support Specialist
Apple - Austin, TX

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This position is responsible for providing customer service support and related activities for Apple’s Education customers. You must be able to communicate information accurately and provide daily management of post-sales issues and activities for assigned Education accounts. This position interacts directly with customers and works cross-functionally with Apple Accounts Receivable, Logistics, the warehouse staff, and other internal departments, to ensure customer satisfaction throughout the order fulfillment and sales support cycle.This position is responsible for all order management transactions, which include: order entry, RMA processing, Sales Exception creation, monitoring order cycle time, and managing the end-to-end order fulfillment process. Support of these accounts includes, but is not limited to: data entry, order status, problem order resolution, billing inquiries and resolution, returns and exchanges, shipment tracking, other post sales activities, and problem solving.The role entails a high volume of outbound and inbound customer contact to resolve issues and implement process improvements.

It also involves a high level of interdepartmental interaction within Apple.Additional Information• Ability to work cross-functionally in a dynamic environment• Proven cross-functional leadership and teamwork• Ability to follow through on task until completed• High level of personal and professional integrity• Strong work ethic with a high degree of flexibility Are you an experienced problem solver, with excellent analytical, written, and verbal communication skills? Are you a team player and learn quickly? If so, then you might be the right person for a Sales Support Operations Position.

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Apple reinvented the mobile phone with its revolutionary iPhone and App Store, defined the future of mobile media and computing devices with...