Sales Support Specialist
Apple 2,019 reviews - Austin, TX

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Are you an experienced problem solver, with excellent analytical, written, and oral communication skills? Are you a team player and do you learn quickly? Do you love to delight your customers? If so, then you might be the right person for a Sales Support Operations position.

This position is responsible for providing customer service support and related activities for Appleā€™s Retail Stores supporting our business customers. You must be able to communicate information accurately and provide daily management of post-sales issues and activities. This position interacts directly with our business store teams and works cross-functionally with internal departments to ensure customer satisfaction throughout the order fulfillment and sales support cycle.This position is responsible for all order management transactions, including all activities relating to management of the end-to-end order fulfillment process. Support includes, but is not limited to, data entry, order status inquiries, problem solving, billing inquiries and resolution, returns and exchanges, shipment tracking, block resolution, and backlog management, process documentation, queue support, and email support.The role entails a high volume of outbound and inbound customer contact to resolve issues and implement process improvements.

It also involves a high level of interdepartmental interaction within Apple.Organizational skills and the ability to multi-task are essential. Previous customer service experience is a plus. If your skills include innovation, teamwork, communication, and an overall drive to contribute to the successes of the team while delighting the customer, then this role is a great fit for you. Imagine what you could do here.

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

About this company
2,019 reviews
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with...