Sales Support
National Mortgage Insurance Company - Emeryville, CA

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The Inside Sales Support team is responsible for helping and assisting Sales in all aspects of sales. The ideal candidate will have strong phone and communication skills, knowledge of the loan processing and underwriting process, experience with customer relations database and an understanding of sales duties and responsibilities. Strong project management and organizational skills required. Ability to multi-task and handle many requests from internal and external customers. The ability to prioritize and assist on many levels required.
The ideal candidate will be able to:
  • Support and assist sales in preparing / collecting data for customer presentations / meetings
  • Assist with putting customer specific data and information into presentations and RFPs
  • Lead / drive initiatives through home office for sales as needed
  • Available to pull data and look up information for sales while sales is travelling and when they need information quickly
  • Assist sales in maintaining and updating
  • Assist sales in sending requested materials and information to customers when needed
  • Assist sales in setting meetings and confirming agenda / times / participants
  • Assist Sales in identifying appropriate customer contacts
  • Assist Sales / customers with rush requests and certificate status updates
  • Assist Sales in pulling and updating reports such as outstanding commitments
  • Assist Sales in providing System Training / system demonstrations and obtaining passwords to set-up customers on system
  • Available to answer questions for customers regarding guidelines / pricing when needed
  • Skills Required
  • Project Management skills
  • Strong written and oral communication skills
  • Strong phone skills
  • Customer Service experience
  • Sales or sales support experience
  • Underwriting or mortgage lending experience
  • Strong skill set in Microsoft Word, Excel and PowerPoint
  • Proficient in
  • Administrative skills