Sales Team Lead
Group O 59 reviews - Milan, IL

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Group O's Marketing Solutions is seeking Sales Team Leads. The Lead is responsible for leading a team 15-20 Sales Agents. The Sales Lead will also be utilized on the phone making sales and following up with prospective leads. Responsibilities: -Enforce all company policies & practices to assigned team members -Monitor, coach & develop the skills of team members to attain internal & external KPIs. -Utilize the phone to show sales techniques to agents -Maximize employee satisfaction through leveraged use of incentives, recognition, clearly defined roles & reasonable expectations, positive team interactions, fairness, & open communication -Conduct weekly individual coaching sessions with team members along with regular performance reviews -Support department efforts to achieve contractual & internal service standards on a daily & monthly basis -Report & analyze statistics to monitor performance & call volume -Communicate any issues or obstacles immediately to the Manager for resolution -Meet and/or exceed sales goals Requirements -Previous experience in a sales/call center environment; lead/supervisory experience strongly preferred -Excellent customer service & sales skills -Superb interpersonal skills; demonstrated success with interviewing, coaching, & conflict resolution -Strong computer skills, including MS Office -Strong planning & organizational skills -Exceptional communication skills -Ability to work well under pressure while performing multiple tasks -Capable of setting priorities & meeting deadlines -Ability to work in a fast-paced & ever-changing environment -Ability to lead by example with strong reliability & communication skills -Ability to work shift of 7:00 am -7:00 pm; with flexibility to cover an AM or PM team. This person must have flexibility in scheduling -Ability to be on one's feet for extended periods of time Education: H. S. diploma or equivalent required. Associates or Bachelor's Degree Preferred
About this company
59 reviews
Group O is a national provider of products and services, specializing in Packaging, Supply Chain and Marketing Solutions.