The Team Leader manages activities within the Alta Resources organization to obtain optimal results for our clients, efficiency and economy of operations, and maximize established program objectives by performing the following duties personally or through service representatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Oversees the direction of Services and Sales Support Representatives and ensures they are meeting and exceeding objectives.
Conducts and/or participates in team meetings to communicate Client's objectives and provide Alta Resources updates
Assists in business development with Client and Program Director
Supervises and coordinates activies of Account Services Rep and Sales Support Reps to maximize performance and maintain quality
Will lead a team in areas of residential solar design and installation including, but not limited to, contacting prospective customers, setting of appointments, proposal generation, solar system design, cost estimations, consumer purchase options, recording of installation milestones, processing documents, and liaison between the customer, salesperson, and installation partner during the installation process
Monitors team members’ customer contacts to observe employee's demeanor, technical accuracy, and conformity to company quality standards, policies, and procedures, and provides coaching, guidance, and development to improve or advance performance
Recommends corrective action to address consumer issues
Proactively analyzes process and recommends process improvements to improve quality and efficiency
Manages staffing levels, assigns duties, and examines work to meet client expectations
Assists the Program Director in m aintaining employee files and conducting performance reviews
Helps train all new employees within the department
Reviews consumer, sales person, and installation partner issue correspondence, notes any suggestions, and assigns issue to appropriate area for action and take follow up action as necessary
Confers with managerial personnel to recommend changes in order to avoid recurring consumer issues
Handles customer, salesperson, and installation partner escalations, coordinating with other departments as needed
Completes tasks as assigned by the Program Director
Supervises and carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, retaining, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving issues. The position also requires active leadership in the way of supporting strategic initiatives as well as personal development and application of Six Sigma methodologies. All leadership positions are expected to attain Six Sigma Green Belt certification.
To perform this job successfully, experience working in a sales capacity and two or more years leadership experience is required. One or more years of sales experience preferred. Must have the ability to travel as necessary and a personal credit card with an available credit limit for expenses which are reimbursed.
EDUCATION and/or EXPERIENCE
Bachelor’s degree from a four year college or university is required; three or more years experience working in customer service, a call center, or sales capacity is required; two to three years experience in the solar industry a plus but not required, prior leadership experience is preferred.
TECHNOLOGY SKILL BASE
This position requires a working knowledge of computer technology that includes: Windows, PowerPoint, Intermediate Word and Excel, along with Client and Alta designated software including Salesforce. Also, individuals in this position must possess the ability to learn and understand new software and other technology applications as introduced by Client and Alta Resources.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is regularly required to sit for up to eight hours, and stand. Manual dexterity which allows the individual to use hands to type on a keyboard, use a mouse and write are required, as is the ability to talk, and hear The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment for which this position functions contains scents and fragrances related to product samples that are necessary to have on site in order to complete the essential job functions of this position or others positions within the same area. Due to the nature of this work individuals are required to be on-sight during hours designated by the Client, however, the occasion will arise when the employee must be off-site due to business functions.
About Alta Resources
In 1982, CEO Jim Beré started the first teleservices company for consumer-packaged goods. Just five years...