Sales Trainer I
Suddenlink - Bossier City, LA

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Under minimal supervision the Suddenlink Sales Trainer I delivers instructor-led training to new and veteran employees in a classroom setting; facilitates learning experiences in the field; contributes to the development of corporate training materials; and maintains subject-matter expertise in the areas of instruction to improve the individual sales and offering process. The Sales Trainer I works with other trainers to determine skill levels of and development opportunities for employees. DIRECT SALES EXPERIENCE PREFERRED.

ILLUSTRATIVE ACCOUNTABILITIES
• Facilitates sales training classes for technical operations and retail employees
• In some locations, facilitates non-technical skills training such as customer service and/or sales
• Assesses participants’ abilities to apply material and take remedial action when necessary.
• Provides feedback to supervisors regarding employees’ levels of subject/skill mastery
• Utilizes learning management system to schedule classes and maintain training records
• Proctors exams
• Serves as a mentor to other team members, providing instruction, support and direction
• Sets up and maintains training facilities and equipment
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
• Performs other duties as assigned

ESSENTIAL JOB FUNCTIONS
• Ability to communicate in person and by telephone
• Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
• Hand and finger dexterity to carry and to use tools and equipment as necessary
• Ability to work while standing 50 - 70% of the time
• Ability to drive Company vehicle in a safe and responsible manner

JOB QUALIFICATIONS
• High school diploma or equivalent required
• Associate degree or equivalent preferred
• Skill in using a Windows-based computer
• Demonstrated ability to communicate effectively both verbally and in writing
• Demonstrated ability to make professional presentations and facilitate group processes successfully
• Demonstrated ability to interact and relate positively with people of diverse experience, education, culture and age
• Demonstrated expertise and experience in areas of instruction
• Demonstrated ability to learn and master large amounts of highly technical information
• Demonstrated ability to provide exceptional service to internal customers
• Demonstrated ability to utilize critical analysis, critical thinking and problem-solving concepts and practices
• Demonstrated ability to take initiative with regard to work and challenges
• Demonstrated ability to organize time and work efficiently
• Demonstrated ability to work independently and with others
• Ability to mentor and assist class participants
• Ability to coach and mentor other trainers
• Demonstrated ability to work with little supervision
• Appropriate valid driver’s license and driving record within Company standards
• Bi-lingual proficiency preferred in some locations

WORKING CONDITIONS
• Ability to work in climate-controlled areas
• Exposure to typical office environment
• Work indoors in poorly ventilated areas such as attics during extreme heat
• Work, including travel, outdoors in adverse weather conditions day or night

Suddenlink is an Equal Opportunity Employer without regard to race, color, religion, national origin, ancestry, age, gender, pregnancy, physical or mental disability, veteran status, sexual orientation or other protected group status. Suddenlink is committed to a drug free environment.

Position Requirements

Suddenlink - 22 months ago - save job
About this company
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Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...