Sales Trainer
NEW Customer Service Companies - Sterling, VA

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Drive client's sales through the use of multiple forms of training and facilitation while demonstrating the company's core values: We drive Results, We deliver service Excellence, We are one Team, and We always act with Integrity.

Facilitate training meetings to motivate Protection Plan sales

Perform needs analysis to determine training targets

Communicate with business manager and client to plan training sessions

Execute presentations at client annual meetings or regional meetings

Work with numerous clients at one time efficiently

Follow-up with field management contacts

Update calendar showing ROI after each training session

Types of trainings but not limited to

Classroom style (25-100attendees)

In store


Conference calls/Phone calls

Coordinate training schedules, logistics and travel arrangements

Manage travel budget and expenses within guidelines

Use sound judgment for logistics, time, and cost

Assist Business Manager in development of clients sales performance

Continuously assess needs, and communicate to business manager

Integrate Protection Plan training into client's existing training programs

Evaluate and update training programs as needed

Convey NEW sales programs to field management

Determine appropriate material and delivery

Continuous communications

Regional, District, and Store Managers, and Associates

Phone calls, conference calls, webinars, emails, newsletters, etc

Communicate results vs. goals, means for improvement

Personal attributes

Self disciplined

Self motivated






Ability to adapt



+ retail store/district management experience (strong retail background a must)

Minimum of 2 years teaching, training or formal presentation experience

Exceptional platform presentation and facilitation skills

Ability to travel as needed

Excellent customer service skills

Exceptional communication and interpersonal skills

Initiative and ability to recognize and address improvement opportunities

Microsoft Office skills (PowerPoint, Word, Excel)

Bachelor's degree or equivalent experience

Development/writing of interaction training documents



in Spanish and English highly desired


Sales Training

Primary Location



Client Services



About this company
6 reviews
With an uncompromising commitment to outstanding customer care, NEW has been the industry’s leading provider of extended service plans...