As a member of the NAC Learning and Development team, the Sales Training and Development Specialist (TS) is responsible for the design, development, delivery and implementation of all NAC training programs to new and existing associates and managers that spans across various business units. This position requires proven experience with adult learning theory and formal instructional design methodologies, inclusive of Kirkpatrick's evaluation model. The selected candidate must demonstrate exceptional instructional design skills and the ability to write for different mediums (e.g. web based training, facilitated workshops, blogs, etc). Additionally, excellent facilitation and coaching skills, along with the ability to maintain a cooperative learning environment and effectively manage group dynamics are also essential. Facilitating NAC new hire training is a critical aspect of this position.
Reporting to the Manager of Sales Training, this role is considered part of the .com Sales Management team and accordingly the TS will engage with sales managers on issues including associate performance.
As such a strict level of confidentiality is expected.
Sales Training Program Design & Development
Design and develop a variety of sales and technical training programs including but not limited to: new hire training, sales workshops, sales systems training, and product training
Partner with our sales operations teams to assess and revise NAC Sales training materials to ensure business needs are met
Perform detailed needs analysis and create post training assessments focusing on knowledge retained and skills application
Create a variety of training related materials including: task matrices, task analyses, participant guides, e-learning material, multimedia presentations, leaders’ guides, quick reference cards, and evaluations
Create online training using Adobe Captivate and other learning software
Participate in peer evaluation and mentoring to ensure consistency and that best practices are being adhered to
Proactively anticipate potential obstacles and meet timeframes for multiple deliverables
Sales Training Program Delivery
Deliver new hire training as needed to support NAC Sales individual sales campaigns
Work in partnership with the team managers to ensure associate compliance with Staples’ and .com Sales' policies and procedures
Facilitate additional sales training to support ongoing initiatives. This may include virtual facilitation to work at home associates
Participate in his/her personal development by executing on action items agreed upon with his/her Manager throughout the year
Exhibit positive work habits as related to schedule adherence, daily production with strict deadlines and interaction with his/her team
Attend and participate in required team meetings
Execute on business needs as required, being mindful to consistently support Staples and .com Sales initiatives
Understand how his/her contributions affect the Learning and Development team and the broader .com Sales organization
Promotes the Easy Experience
Demonstrate the Easy experience in all aspects of their role
Reflective of the ease of the Staples experience when dealing with customers or other associates
Display a work ethic that makes it easy for teams overall
Make recommendations, as appropriate, to further promote the Easy experience within the .com Sales environment
Bachelor’s Degree required
3-5 years of Training Development and Delivery experience with strong platform, Adult Learning Principles, and coaching skills
Demonstrate strong facilitation skills using formal adult learning principles and Learning and Development's end to end process
Facilitation focus should be on experiential learning
Strong Instructional design skills, facilitation, communication, presentation and writing skills to include virtual programs
Demonstrate determination and commitment to produce quality work in given timeframes, with appropriate attention to detail
Proven ability to work with minimal direct supervision and interact with peers and managers in remote locations
Ability to interact and form strong relationships with Telesales Management Team and Internal Business Partners
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
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