Description:
The Sr. Operations Support Engineer provides technical product support for the 24x7 8x8 Virtual Contact Center application. This position is responsible for the creation, managing and resolution of change requests and production issues escalated from the 8x8, Inc. Technical Support Group while meeting response and resolution service level agreements. Troubleshoots customer issues and answers technical support questions and implements fixes and work-arounds for application problems. Creates and maintains documentation for supported applications. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks and works under general supervision. A high degree of creativity and latitude is required.
Responsibilities:
Provide internal application support for a wide variety of clustered systems, stand alone servers, applications, batch processes, load balancers, various network LAN/WAN devices, batch processes, and databases.
Monitor all systems for failures
Manage and triage multiple incident cases within SLAs and provide up-to-date details on each.
Respond to emergency operational needs which may require after hours support.
Provide documentation for work-arounds and file bugs for detected application issues.
Participate in scheduled maintenances and system upgrades
Provide notification and escalation for maintenance and outage activity.
Provide on-call pager support during off-hours
Follow prescribed procedures and document all work performed in the ticket system.
Build strong relationships with internal and external customers.
Share knowledge and best practices with other company personnel by training and documentation.
Qualifications :
This position requires the individual to have the following skill sets:
BS degree in Computer Science, Information Systems or related field and/or
3 to 5 years experience in computer operations, production control or other IT related field
Experience with software application support
Must possess a keen technical mind capable of quickly learning new skills and tools
Knowledge of networking technologies, protocols, services and applications including Ethernet, Metro Ethernet, IPv4/IPv6, OSPF, BGP, MPLS, MPLS VPNs, QoS, VoIP and TCP.
Knowledge of Linux (Redhat4+) operating systems required.
Knowledge of Apache and MySQL required
Knowledge of scripting languages required
Familiarity with Windows 7, Windows 2003, or Windows XP troubleshooting
Familiarity with web browser technologies particularly Internet Explorer, Mozilla Firefox
Excellent problem solving and troubleshooting abilities.
VOIP Troubleshooting Experience
Sound Knowledge of Cisco network devices
Previous NOC experience
Core Competencies:
Excellent application support and troubleshooting skills
Strong attention to details and ability to regularly produce accurate and professional work.
Ability to work effectively under pressure and in stressful situations
Ability to research and suggest innovative solutions
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to multitask and work in a team or as an individual contributor.
Ability to build strong relationships both internally and externally.
Demonstrates exceptional capacity for taking ownership of issues through to resolution.
Senior Web Developers
8x8 is seeking qualified web developers/software engineers to join a growing team focused on developing the next generation of a SaaS based communication suite. With close to 80 patents, 8x8 focuses on innovation - we would like to add members who can thrive in this culture and contribute to it as well. At 8x8 we use modern technology and open standards to revolutionize the industry. 8x8 puts a lot of emphasis on usability - with some of the best interface and graphics designers on the team.
Skills Required:
5+ years experience with HTML, DOM, CSS, JavaScript and proficient with OOP in JavaScript.
Strong command of xHTML, PHP, AJAX, JSON, XML, SQL
Extensive experience working with different JavaScript frameworks (e.g. jQuery, SmartClient, YUI etc).
Experience working with 3rd party APIs and Web Services/RESTful API.
Experience working with databases and LDAP.
Must understand cross-browser quirks and enjoys dealing with them.
Ability to work in an agile development environment.
Desirable Skills:
User interface design experience.
Graphic interface design (using Photoshop or similar tools).
Experience developing applications for mobile devices and HTML5.
Experience with one or more frameworks like GWT, Ruby and Rail.
Knowledge of VoIP technologies and protocols is a plus.
Experience working with offshore/remote teams.
Responsibilities:
Work with product management and other stake holders and develop prototypes/wireframes.
Extend the current product - using current technologies/frameworks.
Design the product with focus on usability, efficiency and scalability.
Take ownership of modules and ensure that it is delivered timely with superior quality.
Architect the UI to enable easy integration with third party applications (create mashups).
Software Engineer
8x8, Inc. a leader in the business communications services is looking for a smart and responsible Software Engineer for building their state of the art reporting environment. The Software Engineer is responsible for developing and maintaining existing web applications with a primary focus on the database development effort and support Java web development. The Software Engineer will understand various subsystems that are part of the existing 8x8 ecosystem. We are looking for a seasoned developer who has solid development background, strong technical skills, depth in database experience with Java programming skills and optimization and excellent communication and interpersonal skills.
The candidate is expected to be proficient in the following areas:
Analyze complex data and product requirements.
Responsible for the design and development of various data models from heterogeneous environments.
Design and development of data transformation scripts.
Understand data optimization for application access.
Understand flexible design and scalability concepts.
Responsible for source system analysis, data modeling and data mapping documents.
Understand database Tuning concepts.
Hands on working knowledge of J2EE technologies
Proficiency with IDE-based development, especially in Eclipse, Netbeans is required
Minimum requirements:
Hands on experience in writing complex SQL queries, Stored Procedures.
3+ years of hands-on working knowledge in Oracle 9i (or higher).
3+ years of hands-on working knowledge in Microsoft SQL Server (2005 or higher) and MySQL 4.x or higher.
Support Java web development using JSP, Servlet, Struts, Richfaces, HTML, CSS & Multi threaded java programming
Shell scripting for data manipulation is a plus
Bachelor degree with 5 to 7 years of working experience in the industry.
Must be authorized to work in the United States on a full-time any employer.
Java Web Developer
8x8, Inc. a leader in the business communications services is looking for a smart and responsible Java Web developer for building their state of the art communications software. The web based communication software integrates the variety of services like phone, fax, web collaboration, meeting, video into one unified platform.
The candidate is expected to be proficient in the following areas:
Good Object Oriented design and implementation (5+ years)
Deep knowledge in using J2SE (3+ years) & Sound knowledge in release 1.5
Deep knowledge in using J2EE (4+ years) & proficiency in web MVC frameworks
Hands on working knowledge with Java web application frameworks like, Spring, Struts, Seam, JSF & Richfaces
Hands on working knowledge with XML and related technologies (1+ years)
Hands on experience with web 2.0 technologies
Good understanding and working knowledge of relational databases.
Good troubleshooting and problem solving skills.
Ability to willingness to learn new technologies.
Must possess many of the following: Spring, Servlets, Strut, JSP, JSF, Richfaces, HTML, CSS, MySQL and/or Oracle, Multithreaded programming, Knowledge of scalability, Experience building web services using WSDL / SOAP and REST web services, Linux and Virtualized environments. Proficiency with IDE-based development, especially in Eclipse, Netbeans is required. Proficiency building unit tests using JUnit or TestNG. Proficiency with Ant and SVN is required. Must have experience with large databases and systems. Candidate will work with a high performing team of individuals working towards delivering state of the art web applications for 8x8, Inc. using Java web technologies.
Bachelor degree (Master's a plus) with 5 to 7 years of working experience in the industry.
Must be authorized to work in the United States on a full-time for any employer.
Sr. Java Developer
8x8, Inc. a leader in the business communications services is looking for a smart and responsible Senior Java developer for building their state of the art communications software. The web based communication software integrates the variety of services like phone, fax, web collaboration, meeting, video into one unified platform.
The candidate is expected to be proficient in the following areas:
Good Object Oriented design and implementation (5+ years)
Deep knowledge in using J2SE (5+ years) & Sound knowledge in release 1.5
Deep knowledge in using J2EE (4+ years) & proficiency in web MVC frameworks
Hands on working knowledge with XML and related technologies (3+ years)
Good understanding and working knowledge of relational databases.
Good troubleshooting and problem solving skills.
Ability to willingness to learn new technologies.
Demonstrate good leadership skills.
Familiarity with media streaming technologies (SIP, RTP, RTMP, RTSP) and/or good knowledge of TCP/IP APIs (HTTP, Plain sockets, TCP vs UDP – unicast, multicast or broadcast) is a plus but not required.
Must possess many of the following: EJB, Spring, Servlets, Strut, MySQL and/or Oracle, jGroups Clustering, Multithreaded programming, Java NIO, Knowledge of scalability, Experience building web services using WSDL / SOAP and REST web services, Linux and Virtualized environments. Proficiency with IDE-based development, especially in Eclipse, Netbeans is required. Proficiency building unit tests, especially using JUnit / TestNG. Proficiency with Ant and SVN is required. Must have experience with large databases and systems. Candidate will work with a high performing team of individuals working towards delivering state of the art web applications for 8x8, Inc. using Java web technologies.
Bachelor degree (Master's a plus) with 7 to 10 years of working experience in the industry.
Must be authorized to work in the United States on a full-time any employer.
Systems and Desktop Support Administrator
The Systems and Desktop Support Administrator provides day-to-day hands on support to the organization's end user laptops, desktops, servers, mobile devises and applications. This position interfaces directly with internal customers and various departments, troubleshooting user desktop issues to resolution. Other areas of responsibility are LAN support, break/fix, software/hardware upgrades, patch management, Anti-Virus management, image management, application installs, user support and training, etc.
The candidate is expected to be proficient in the following areas:
Responsibilities include, but not limited to the following:
Laptop/desktop Deployments and Break/Fix (Windows and Macs)
Printer Deployments and Break/Fix
IT Equipment and Supplies Procurement
Hardware/Software installs and upgrades
User Support
Assist with IT Department documentation
Perform Preventive Maintenance
LAN Support
Active Directory support
Android/iPhone/wireless devices deployment and support
Windows 7 / Microsoft Application Support
VPN Account Setup and Support (Juniper)
Desktop Security
AntiVirus Management and Support
Backup/Recovery corporate files and servers
Qualifications & Experience:
Associate's or Bachelor's degree in a related field or IT related degree and/or combination of directly related work experience commensurate to 3-5 years' experience
LAN / WAN experience required
Desktop and Laptop Break/Fix experience
Backup and Recovery experience
MacBook and MacBookPro experience
Linux Experience (Ubuntu/Centos/Red Hat Enterprise Linux)
VMware virtualization experience
8x8, Inc - 9 months ago
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