Satellite Manager
Empire Today LLC - St. Louis, MO

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POSITION SCOPE
The Satellite Manager plays a critical role in our locations, handling a variety of issues related to customer service, service delivery, facilities and the general operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Serves as an integral part of the branch management team to ensure overall location success and stated goal attainment.
  • Works in tandem with the Installation group to ensure Empire’s quality standards and delivery promises are successfully executed.
  • Partners with the Sales group to achieve sales lead optimization and sales process efficiencies.
  • Manages warehousing and facilities related responsibilities on an ongoing basis.
  • Assists with customer service items and issues resolution as needed.
  • Handles time sensitive ad hoc requests as directed by the Regional Vice President.
  • Perform other functions as necessary or as assigned.

KNOWLEDGE, SKILLS AND ABILITIES
  • 5+ years of manager level operations experience with sales, installations, facilities, warehousing, general office, technology, and process background.
  • Previous experience with Home Improvement, Carpet and/or Hard Surfaces Flooring a strong plus.
  • Excellent organizational skills.
  • Demonstrated problem solving ability.
  • Strong verbal and written communication skills and expertise with email correspondence.
  • A demonstrated sense of urgency and proven track record of sound decision making ability.
  • Strong business to consumer service orientation and experience.
  • Ability to multi task in a highly complex, ambiguous environment.
  • Strong process and analytical skills.
  • Understanding of retail and the core business drivers.
  • Ability to work independently – self starter.

Education: HS Diploma/GED required. Bachelor’s Degree preferred.
Computer Knowledge Requirements: Microsoft Excel, Microsoft Word, and Microsoft Outlook required. Knowledge of Siebel or other CRM system as a sales management planning tool is a plus.

Our employees enjoy a casual, yet results-oriented environment where we value creativity, teamwork and innovation. To take your first step toward joining our winning team, please apply today.

City
St. Louis

State/Province
Missouri [MO]

Zip
63146

Empire Today LLC - 15 months ago - save job - copy to clipboard
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About this company
103 reviews
Our mission at Empire Today® is to secure loyal customers for life. Our employees strongly believe in this mission and work hard every...