Scheduler - Waltham, MA

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BorrowLenses is looking for an extremely talented Scheduler to help drive our company to the next level.

We are a responsive and agile team who bounce ideas off each other, hand tasks back and forth seamlessly, and work together to get the job done. You'll need to be communicative, conscientious, smart, and able to forecast a 'bigger picture.'

BorrowLenses is first and foremost a fun and casual place to work, no doubt, but it can prove to be a hectic working environment that requires determination, attention to minute detail, and the ability to focus on the task at hand amid ringing phones and mass quantities of boxes moving in and out of the workplace on a daily basis. It's a bit chaotic at times, we won't lie, but we're a five-star rated team of ass-kickers that rely on each other to get the job done, and our customers love what we do for them. The best part about all of this? You will have unfettered access to our massive collection of photo gear. In addition to gear we also provide a laid back work environment, medical benefits, paid vacation, 401k and free lunch on Wednesdays.

* Well qualified individuals will review rental orders from clients as they are placed on our website. They will research new clients using the given information as well as available internet resources in order to develop a risk profile on the order.
*A high level of internet proficiency is a must as this position requires you to quickly pull usable information from multiple online sources and index it on the order.
* Additionally, they will monitor inventory availability and deal with overbooked products effectively by engaging the customer in a conversation about photographic equipment while understanding the customers needs and wants. They will fulfill, if possible, any specialrequests from the customer and will confidently contact the customer if their request cannot be filled.

*Finally, they will interface with other departments to ensure orders go out correctly as requested and will handle any problems professionally. They will assist with general customer service by answering phone calls, e-mails, and live online chats.


High School diploma (some college greatly preferred)
High attention to detail while still maintaining a fast placed work environment
Excellent working knowledge of photo/video equipment and techniques
Great communication skills across multiple mediums
1+ year customer service or relevant experience
Comfortable working in a windows based office setting
Flexible- happy multitasking and learning new roles as the need arises
Multi-line phone system knowledge is a plus

**Please no phone calls. - 16 months ago - save job - block
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