MaineGeneral Health - Waterville, ME

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Handles all inbound calls to schedule medical center outpatient services including but not limited to diagnostic and treatment services, clinic and/or practice services and other ancillary outpatient services, in a prompt and courteous manner, ensuring that the correct service is ordered and that services are scheduled in a timely and professional manner.

Qualifications/Competencies :
  • CPAT or CPC preferred
  • Associate’s degree preferred

  • 2 year or more of hospital/physician practice scheduling, patient access or revenue cycle experience preferred; previous scheduling experience strongly preferred.

  • Must have e xcellent and demonstrated interpersonal, communication and organizational skills.

  • Proficiency in a suite of Microsoft Office applications – specifically, WORD and EXCEL, required.

  • Must have advanced problem solving skills.

  • Excellent customer service skills, including telephone and negotiation skills, required.

  • Understanding of the registration/patient access process, scheduling, medical necessity/pre-authorization, billing and collection protocols strongly preferred.

  • Understanding of desired workflow and principles preferred.

  • Medical terminology – familiarity with ICD9/10, CPT4 and DRG codes -- preferred.

  • Familiarity with medical center and physician practice services and processes preferred.

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