Market Force Information, Inc. - Norcross, GA

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About Us:
Market Force has recently been recognized as a “Cool Vendor of the Year” by Gartner Group, a top private company by Colorado Business Magazine, ranked #21 on the Honomichl List and one of the country’s fastest growing companies by the Inc 500|5000.

Market Force is the leading global customer intelligence solutions company for some of the world’s largest brands, including major retailers, restaurants, grocery and convenience stores, financial institutions, hotels and hospitality, entertainment studios and consumer packaged goods companies. We are a privately-held company with our headquarters in Louisville, Colorado, and four Centers of Excellence in Albany, NY, Atlanta, Georgia, Winnipeg, Canada and outside of London, UK.

Our solutions help brands make sure they are consistently delighting their customers in every store, every time, and driving bottom line improvement. We provide clients with a comprehensive customer intelligence solution which includes collecting and analyzing multiple customer experience data streams from their locations, including mystery shopping, customer satisfaction surveys, call center services, and social media monitoring to give a holistic view of their in-store experience. At the same time, we are pioneering a new market—customer intelligence—with a groundbreaking technology platform that hosts that data and predictive analytics that enable clients to understand what matters most to consumers, and what changes will have the biggest impact to the business.

Summary: Through extensive telephone work schedules and maintains client assignments in a fast-paced environment. In conjunction, recognizes and acts on delinquent assignments while under tight deadlines.

Essential Duties and Responsibilities:
Schedules all designated projects in accordance with the project specifications.

Makes outbound calls to schedule assignments with shoppers.

Maintain a professional relationship with all shoppers at all times.

Ensures that shoppers are qualified to perform shops assigned.

May conduct follow-up with shoppers to confirm status of assignments. Follow up on assigned shops until reports are received.

Responsible for reassigning delinquent assignments.

Responsible for maintaining control on shopper fees within guidelines provided by management.

Responsible for being aware of and meeting project deadlines.

Responsible for being aware of all project/parameters necessary for a valid report.

Recruits new shoppers as necessary.

Communicates with supervisor regarding any client issues that need immediate attention.

Communicates need for overtime and seeks prior approval, if applicable.

Responsible for meeting Monthly Metrics: Total Volume of Assigns, Assigns Per Hour, % of Approved.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High School Diploma; or equivalent combination of education and experience.

Computer Skills:
Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Office and/or Home Office Environment. Ability to be flexible and adapt to change in the work environment.

Schedulers are required to work in the office (post-training) at a minimum of 1 day per week or more if deemed necessary. Internet and Unlimited Long Distance (including Canada) services will be required when working from a home office.

What does Market Force have to offer?

Market Force Information fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Life Insurance



Market Force Information is an equal opportunity employer.