Scheduling Coordinator
IME Resources - Duluth, GA

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Essential Duties and Responsibilities *
  • Schedules examinations through IME Centric or office operating system *
  • Schedules and confirms appointment dates and times with physicians' offices *
  • Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images *
  • Coordinates with the client to obtain required medical records prior to examination *
  • Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination *
  • Prepares and sends exam notification letters daily *
  • Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred *
  • When required, responsible for ensuring prompt pre-payment for services issued *
  • Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation *
  • Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information *
  • Provides support and/or coverage to satellite offices as needed *
  • Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc *
  • Processes mail, deliveries and shipments as needed *
  • Participate in various educational and or training activities as required

Key Qualifications

High school diploma or equivalent required. A minimum of one year related experience; or equivalent combination of training and experience. Experience in a medical office preferred *
  • Ability to handle multiple phone lines with heavy call volume *
  • Ability to operate computer, fax, copier, scanner, and telephone *
  • Must be able to type a minimum of 35 W.P.M. *
  • Ability to follow instructions and respond to upper managements' directions accurately *
  • Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met *
  • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed *
  • Must be able to work independently, prioritize work activities and use time efficiently *
  • Must be able to maintain confidentiality *
  • Must be able to demonstrate and promote a positive team -oriented environment *
  • Must be able to stay focused and concentrate under normal or heavy distractions *
  • Must be able to work well under pressure and or stressful conditions *
  • Must possess the ability to manage change, delays, or unexpected events appropriately *
  • Demonstrates reliability and abides by the company attendance policy *
  • Must maintain a professional and clean appearance at all times consistent with company standards *
  • Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents *
  • Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar *
  • Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community *
  • Ability to effectively present information one-on-one, in small groups, and/or clients or vendors of the company.