Science Technical Support Manager Miltenyi Biotec Inc., a global leader in biological magnetic cell separation science, is seeking an Science (Technical Support) Manager based in San Diego, CA. This position is responsible for supporting sales efforts in North America by managing the day-to-day operations of the technical applications scientist team. |
Responsibilitiesinclude the following.
· Manages the day-to-day operations of the technical support function, providing adequate coverage for customer interactions, allocating resources, scheduling travel, and assigning product area responsibilities.
· Manages the corporate live chat and remote instrument applications support functions for North America and other geographic areas as needed.
· Oversees technical training of new employees and customer groups, in coordination with corporate training offerings.
· Works with marketing and corporate counterparts to provide technical assistance for marketing initiatives, product manager partnering, business process alignment, and policy consistency and implementation.
· Develops and delivers technical presentations at industry events representing Miltenyi Biotec.
· Oversees work of the Applications Scientists, ensuring appropriate technical support of sales reps through “work-withs” including ride-alongs, technical presentations and product demonstrations, customer troubleshooting, development of protocols, etc.
Education and/or Experience:
Ph.D. in related scientific field and five to seven years’ experience in a technical support and training function with minimum of three years in a managerial role; or equivalent combination of education and experience. Must have a solid background in biological sciences, immunology and molecular biology and flow cytometry experience.
Other Requirements: Must possess a valid driver’s license, evidence of insurance / insurability and ability to receive appropriate clearance to access restricted government accounts.
We offer a competitive salary and excellent benefits package. There is no relocation associated with this position.
Miltenyi Biotec GmbH is a diversified biotechnology company focused on cell separation, molecular biology, GMP manufacturing and cellular...