Scott Emergency Communications Center Director
Scott County, Iowa - Davenport, IA

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Under the general supervision of the SECC Board, provides leadership, management and oversight to the Scott Emergency Communications Center serving the entire Scott County region. Responsible for planning, developing, implementing and coordinating emergency communication procedures, communication and system needs and preparing and administering the center's budget.

Job Responsibilities:

1. Directs, plans and administers the overall operation of the Scott Emergency Communications Center including cooperative working arrangements with participating jurisdictions for the computer aided dispatch of law enforcement, fire and EMS.

2. Plans, develops, implements and coordinates emergency communication policies and procedures to ensure accurate and efficient 9-1-1 call processing and dispatching of emergency services to the general public in accordance with applicable standards from the Commission on Accreditation of Law Enforcement Agencies (CALEA), National Fire Protections Association (NEPA) National Emergency Number Association (NENA), National Association of Emergency Medical Dispatch (NAEMD), the Association of Public Safety Communications Officials (APCO) and the Federal Communications Commission (FCC).

3. Oversees the high technology, 800 MHz trunked and conventional two-way radio and paging systems for the county, including contract negotiation and monitoring, infrastructure development, purchase, replacement, distribution and re-distribution of radios and equipment to local governments.

4. Analyzes systems and equipment needs and recommends changes as deemed appropriate, supervises the development and administration of equipment maintenance contracts, reviews and evaluates proposals and bids for new equipment.

5. Directs the supervision, training and personnel administration for Center staff. Is responsible for hiring, evaluation, discipline and termination decisions affecting employees; oversees and assists in the development of training programs.

6. Prepares, proposes to the SECC Board, and administers the center's operating and capital budget and the authorization and implementation of approved expenditures and is responsible for monitoring said budget and its compliance with approved levels of funding.

7. Directs the preparation and implementation of the center's strategic plan including the operational policies, goals and objectives.

8. Develops an openly available, transparent (within lawful privacy regulations) and responsive process for the investigation of and/or responses to served agency or citizens' questions, concerns and/or complaints relating to provided services.

9. Acts as staff liaison to the SECC Board, participating agencies and the general public.

10. Directs the preparation of periodic and special reports, statistical, financial and other records.

11. Meets regularly with the Technical Advisory Board or their designated representatives as well as the Communication Center staff to review policies, operational procedures, resolve problems, and plan for new or revised services.

12. Participates in an active way in emergency communications professional associations, planning bodies and system development discussions with other State of Iowa, State of Illinois and U.S. government agencies and bodies so as to ensure effective participation of Scott County in such matters.

13. Works closely with and/or serves as the Warning Officer under the Scott County Emergency Preparedness Plan.

14. Acts as liaison to the 911 Board and assures the timely filing of all state reports.

15. Other duties as needed and/or assigned.

Standards For Initial Consideration:


Bachelor's degree in Criminal Justice, Public Administration, Business Administration or related field required. Successful and current certification as a NENA Emergency Number Professional (ENP) is highly desired.

Work Experience:

Five (5) to eight (8) years of experience in a responsible administrative or managerial capacity involving the delivery of emergency communication services in a city or county public safety environment. Minimum of five (5) years of public safety and/or local government supervisory experience required.

Essential Skills:

Knowledge of the principles and practices of public safety computer-aided dispatching methods, record management systems and equipment.

Knowledge of two-way radio systems and vehicle communication devices with special emphasis on digital trunked radio and mobile data.

Ability to effectively organize, direct and manage an emergency communications function.

Knowledge of administrative, managerial, and supervisory principles and practices including budgeting, planning, program evaluation and employee supervision.

Ability to develop and implement policies and operating procedures.

Ability to communicate orally and effectively to groups and individuals in both formal and non-formal situations. Ability to utilize effective verbal, written and listening communication skills.

Demonstrated ability to utilize personal computers and various software applications including but not limited to; electronic spreadsheets, word processing and department specific software packages.

Demonstrated ability to manage, develop and lead others in achieving organizational goals.

Ability to establish and maintain professional and effective working relationships with staff, SECC Board members, emergency personnel, outside agencies/organizations, the media and the public.

Ability to prepare and administer an operating budget.

Ability to maintain confidentiality.

Supplemental Information:

Individuals in need of special accommodations during the application process are asked to notify our office in advance.