Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.
Set up, stock and maintain work area.
Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
Maintain cleanliness of work areas throughout the day, practicing clean as you go procedures.
Prepare all food at the correct temperature according to the HACCP guidelines.
Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.
Ensure quality of the food items and notify manager if a product does not meet specifications.
Monitor the quantity of food that is prepared and the portions that are served to control food waste and ensure that good food is not thrown away.
Speak to guests and co-workers using clear, appropriate and professional language.
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
ADDITIONAL DUTIES AND RESPONSIBILITIES
Practice safety standards at all times. Know all hotel specific emergency procedures.
Comply with federal laws and break periods.
Comply with Record Retention, Standard Operating Procedures and daily responsibilities.
Assist team with training, supplies and support in order to consistently provide a quality guest room and public areas.
Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the employee handbook.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Reach overhead and below the knees, including bending, twisting, pulling, and stopping
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
Associates are required to comply with Colwen Management Inc uniform and appearance standards.
Associates are expected to carry out all reasonable requests by Managers which the associate is capable of performing.
Colwen Hotel Management - 16 months ago