Seasonal Customer Service Representatives
Teleflora - Paragould, AR

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Job Description:
Teleflora brings together the time-honored tradition of
sending flowers with the modern benefits of an advanced
florist network. By tapping over 15,000 member florists
in North America alone, Teleflora offers the kind of
personal touches, artistry and expertise you expect from
a trusted neighborhood florist—even if that neighborhood
is across the country. No prepackaged flowers in
nondescript boxes dropped on your doorstep—Teleflora’s
network of professional florists create artistic
arrangements personally delivered in a vase, often on
the same day. And, with the organization’s pioneering
“Flowers in a Gift” Collection, the recipient gets a
keepsake that turns the treasured gesture of a bouquet
into a lasting memento. Luxe yet affordable,
aspirational yet accessible, Teleflora makes every day
an occasion.
Seasonal help needed for the Valentine's Day holiday
season.
The purpose of these positions is to act as the front
line contact by answering all Consumer calls. Each
interaction with our consumers should be used to
reinforce Teleflora’s commitment to superior Customer
Service.

Job Responsibilities:
  • Accept orders by phone and enter them into the
computer system.
  • Accept general requests for information on products,
shipping, pricing, etc.
  • Accept phone calls concerning inquiries,
confirmations, and complaints.
  • Use appropriate sales techniques to maximize
customer floral purchases.
  • Use excellent customer service skills.
  • Access and utilize multiple computer screens to
analyze order data and consumer history to aid in
the decision-making process.
  • Send well-constructed and thorough written messages
to member Florists.

Positions include:
Inbound: This position takes inbound calls to place
flower orders. This position has a sales focus. Good
typing skills, communication and spelling are important
for success in this department.
Inbound Service: This position takes inbound calls to
address issues with existing orders. This position is
service focused. Good typing, people and communication
skills are important for success in this role.
Operation Support: This position handles back end work
on orders such as credit card declines, address
verification and resolving complaints. Agents in this
department will be taking inbound calls from customers,
making outbound calls to resolve issues and working
orders that have been placed in queue.
Email: Email positions do everything that an Operation
Support position would except it is via email.
Order Callout: These agents contact our flower shops to
place flower orders with them. This department only
makes outbound calls and success is measured on the
number of orders called out in an hour.
FSHD (Floral Support Help Desk)-This is a small group of
agents that takes calls from our member flower shops.
The shops call this department when they have a question
about an order Teleflora has sent them.

Job Requirements:Knowledge/Skills:
  • Excellent customer service skills (friendly,
courteous and helpful)
  • Strong written and oral communication skills
  • Ability to speak clearly in a well-modulated voice
using good diction and grammar
  • Ability to clearly communicate a product’s features
and benefits
  • Ability to make decisions with little direction
  • Strong attention to detail including but not limited
to accurate spelling and appropriate abbreviations
  • Ability to multi-task in a fast-paced, constantly
changing environment
  • Basic math skills (ability to calculate figures and
amounts)
  • Basic computer and keyboarding skills (accuracy is a
must)

Working Conditions:
  • Must be capable of working extended hours (overtime
as requested) to meet company peaks.
  • Flexibility in shifts, requirements may change based
on departmental needs and company programs.
Please do not apply online for this position. You may
apply by visiting the Teleflora office, which is located

at:
3309 East Kingshighway
Paragould, AR 72450
Please check in with the receptionist and indicate you
are applying for the Seasonal Customer Service position.
Req. Code : 3967
Division/Department : Teleflora

Teleflora - 18 months ago - save job - block
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About this company
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Teleflora is the world's leading flower delivery service, connecting customers with the nation's best local florists for more than 75 years....