Securities Customer Service Processor
M & T Bank 491 reviews - Buffalo, NY

This job posting is no longer available on M & T Bank. Find similar jobs:Security Customer Service Processor jobs - M & T Bank jobs





Company Overview:
Together, M&T Bank and Wilmington Trust, a part of M&T Bank Corporation, represent one of the country’s leading depository and lending franchises, a premier wealth advisory firm, and the partner of choice for corporate transactions and structures. As one of strongest, most successful companies in the U.S. financial services industry, M&T continues to grow, offering value to our shareholders and opportunity to qualified professionals. Join our team of over 15,000 professionals and you’ll understand what drives our longstanding success: a promise of exceptional client service, a commitment to our communities, a focus on building long-term relationships, and a dedication to being the best employer you’ll ever have.

The Opportunity:
Provide customer service and systems support to M&T Securities sales force, M&T Operations and M&T Bank personnel. You will interact with sales force, M&T Operations, Compliance and M&T Bank personnel on a regular basis while demonstrating sound knowledge of the securities markets and current events. Must possess working knowledge of FINRA regulations. Must be able to communicate effectively with both internal and external clients. Interaction with external clients will take place on a contingency basis or when deemed necessary by management.

Primary Responsibilities:
Support a wide range of investment products and maintain a high level of expertise in M&T Securities, Insurance and FINRA operational policies and procedures.

Provide guidance to Financial Consultant and Dual Employees on M&T Securities products and procedures.

May assist Financial Consultant or Dual Employee in structuring account to ensure account is in accordance with client’s objectives.

Works with vendors to adjust product offerings to accommodate customer requirements.

Works with Financial Consultant’s and Dual Employees to ensure accurate account registration, resolve product issues, and customer complaints. May interact with customer directly.

Ensures compliance with state and federal regulations.

Demonstrate a high level of skill in systems navigation and trouble-shooting in order to provide systems support.

Provide outstanding customer service including the ability to handle challenging internal sales people and overcome objections.

Good working knowledge of FINRA and Insurance regulations.

Basic knowledge of Suitability, CIP and Risk Ranking requirements as it pertains to new accounts and investments.

Communicate requirements for all types of new account scenarios and maintenance requests while abiding by operational policies and procedures.

Interact with sales force and/or external clients demonstrating sound knowledge of the securities markets and current events.

Demonstrate skills equivalent to a functional expert in all aspects of securities back office operations.

Provide guidance to sales personnel based on current compliance and securities regulatory requirements.

Minimum Qualifications Required:
Bachelors Degree, or in lieu of degree, four years' of professional work experience.

Minimum of five years customer service experience.

Minimum of two years investment and/or banking experience.

FINRA Series 6 Licenses required within 4 months of employment & 63 License required within 8 months.

Working knowledge of computers and software (Excel, Microsoft word and Internet Explorer). Must have strong navigational skills and have the ability to use multiple applications at once.

Strong trouble-shooting skills.

Must have strong customer service skills and upbeat attitude.

Excellent verbal and written communication skills.

Ability to interact with all levels of personnel and management.

Must have the ability to work as a member of a team.

Must have strong problem resolution skills and have the ability to multi-task.

Must have the ability to identify proper resources to perform a task or provide support.

Must have knowledge of compliance and securities regulatory authority guidelines.

Ideal Qualification Preferred:
FINRA Series 7 or 24 License.

Knowledge of department systems such as NetX, Hogan, Compass.

Knowledge of mutual funds and annuities.

M&T is among the top 20 U.S.-based commercial bank holding companies with more than $79 billion in assets and more than 780 branches in New York, Maryland, Pennsylvania, Virginia, Delaware, New Jersey, West Virginia, Florida and Washington D.C. With more than 150 years of experience, M&T Bank is committed to be the best company our employees ever work for, the best bank customers ever do business with and the best investment our shareholders ever make.

Apply today at


Primary Location


New York-Buffalo-285 Delaware Avenue




Job Posting

Jan 10, 2013, 11:48:22 AM

Unposting Date


About this company
491 reviews
M&T Bank Corporation is making a splash in the mid-Atlantic region. It is the holding company of M&T Bank, which offers deposit, loan,...