Security Officer
Casa Monica Hotel - Saint Augustine, FL

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This position is primarily responsible for guarding industrial or commercial property against fire,

theft, vandalism, and illegal entry by performing the following duties.


Core duties and responsibilities include the following. Other duties may be assigned.

Patrols, periodically, buildings and grounds.

Examines doors, windows, and gates to determine that they are secure.

Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and

apprehends or expels persons engaging in suspicious or criminal acts.

Inspects equipment and machinery to ascertain if tampering has occurred.

Watches for and reports irregularities such as fire hazards, leaking water pipes, and security

doors left unlocked.

Observes departing personnel to guard against theft of company property.

Sounds alarm or calls police or fire department by telephone in case of fire or presence of

unauthorized persons.

Permits authorized persons to enter property as necessary.

Registers at watch stations to record time of inspection trips.

Records data such as property damage, unusual occurrences, and malfunctioning of machinery or

equipment, for use of supervisory staff.

Performs janitorial duties and sets thermostatic controls to maintain specified temperature in

buildings or cold storage rooms.

Regulates vehicle and pedestrian traffic at plant entrance to maintain orderly flow.


This job has no supervisory responsibilities.

Kessler Foundation for All Grand Performers:

Customer Service - Manages difficult or emotional customer situations; Responds

promptly to customer needs; Solicits customer feedback to improve service; Responds to

requests for service and assistance; Meets commitments.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and

openness to others' views; Gives and welcomes feedback; Contributes to building a

positive team spirit; Puts success of team above own interests; Able to build morale and

group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for

cultural differences; Educates others on the value of diversity; Promotes a harassment-

free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others;

Works with integrity and ethically; Upholds organizational values.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and

promote quality; Applies feedback to improve performance; Monitors own work to

ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to

increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate

action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and

materials properly.

Attendance/Punctuality - Is consistently at work and on time; Ensures work

responsibilities are covered when absent; Arrives at meetings and appointments on time.


To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data;

Uses intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions; Translates concepts and information into images;

Uses feedback to modify designs; Applies design principles; Demonstrates attention to


Problem Solving - Identifies and resolves problems in a timely manner; Gathers and

analyzes information skillfully; Develops alternative solutions; Works well in group

problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates

changes and progress; Completes projects on time and budget; Manages project team


Technical Skills - Assesses own strengths and weaknesses; Pursues training and

development opportunities; Strives to continuously build knowledge and skills; Shares

expertise with others.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;

Listens to others without interrupting; Keeps emotions under control; Remains open to

others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations;

Listens and gets clarification; Responds well to questions; Demonstrates group

presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and

grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to

read and interpret written information.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust;

Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and


Change Management - Develops workable implementation plans; Communicates changes

effectively; Builds commitment and overcomes resistance; Prepares and supports those

affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives

authority to work independently; Sets expectations and monitors delegated activities;

Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to

perform well; Effectively influences actions and opinions of others; Accepts feedback

from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process

improvement; Takes responsibility for subordinates' activities; Makes self available to

staff; Provides regular performance feedback; Develops subordinates' skills and

encourages growth; Solicits and applies customer feedback (internal and external);

Fosters quality focus in others; Improves processes, products and services; Continually

works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates

accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation

to profitability; Demonstrates knowledge of market and competition; Aligns work with

strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost

saving measures; Contributes to profits and revenue; Conserves organizational resources.

Organizational Support - Follows policies and procedures; Completes administrative

tasks correctly and on time; Supports organization's goals and values; Benefits

organization through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands

organization's strengths & weaknesses; Analyzes market and competition; Identifies

external threats and opportunities; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate

judgment; Supports and explains reasoning for decisions; Includes appropriate people in

decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and

overcomes obstacles; Measures self against standard of excellence; Takes calculated risks

to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans

for additional resources; Sets goals and objectives; Organizes or schedules other people

and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure;

Treats others with respect and consideration regardless of their status or position; Accepts

responsibility for own actions; Follows through on commitments.

Adaptability - Adapts to changes in the work environment; Manages competing demands;

Changes approach or method to best fit the situation; Able to deal with frequent change,

delays, or unexpected events.

Dependability - Follows instructions, responds to management direction; Takes

responsibility for own actions; Keeps commitments; Commits to long hours of work

when necessary to reach goals; Completes tasks on time or notifies appropriate person

with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased

responsibilities; Takes independent actions and calculated risks; Looks for and takes

advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with

resourcefulness; Generates suggestions for improving work; Develops innovative

approaches and ideas; Presents ideas and information in a manner that gets others'



To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.


One year certificate from college or technical school; or three to six months related experience

and/or training; or equivalent combination of education and experience.


Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,

percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and



To perform this job successfully, an individual should have knowledge of Database software;

Internet software; Spreadsheet software and Word Processing software.


The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential


While performing the duties of this job, the employee is regularly required to sit; use hands to

finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands

and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel,

crouch, or crawl and taste or smell.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to

25 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision,

peripheral vision, depth perception and ability to adjust focus.


The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne

particles; toxic or caustic chemicals and risk of electrical shock. The employee is frequently

exposed to risk of radiation and vibration. The employee is occasionally exposed to wet and/or

humid conditions (non-weather); working near moving mechanical parts; outdoor weather

conditions; extreme cold (non-weather) and extreme heat (non-weather).

The noise level in the work environment is usually moderate.