The Officer is responsible for properly executing security duties on assigned shift, to adequately protect the life and property of customers, employees and the Seneca Gaming Corporation property while maintaining exceptional customer service. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be 18 years of age or older upon employment.
High School diploma or its equivalency required.
Applicants with Gaming, Military, Law Enforcement, Police or Security backgrounds will be looked upon favorably.
Candidates who have a good understanding and working knowledge with computers are preferred.
Must have good observation skills.
Must have good writing and spelling skills.
Prior customer service experience preferred.
Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties.
Applicants must be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
Language Skills and reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk and move through all areas of the casino.
Must be able to work nights, weekends and holidays.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations.