A Whelan Security Supervisor must represent Whelan's 10 Core Values of Truth-Telling, Promise-Keeping, Respect, Loyalty, Empowerment, Discipline, Leadership, Flexibility, Quality Assurance, and Results while performing the following duties:
Supervise security personnel and manage all of Whelan operational activities with emphasis on medium/small or single officer accounts.
Maintain operations logs, records, and post orders.
Know post orders for specified facilities; assist in officer scheduling, security inspection, surveys, new start ups, special project and extra coverage.
Control overtime, training time, maximize no-billable time, conduct post inspections.
May oversight a cluster of small accounts.
Ensure that operational, personnel and payroll records are established and maintained appropriately.
Conduct Personnel evaluations as needed.
Train all employees as needed or as directed.
Champion incentive and reward programs at account.
Assist in the Reconciliation of payroll and billing as required.
Control cost by controlling direct labor, overtime, non-billable labor, vacation/time off, uniform expense, equipment upkeep and expense, and supplies.
Set and Maintain standard of appearance and performance on all subordinates.
Assist in investigations as needed.
Audit account safety programs, lead branch safety program to keep injuries below safety objectives, ensure compliance with all risk policies, procedures and practices.
Provide immediate response to problems and concerns.
Assist in any branch function as needed.
Oversee Internal Quality Audits (IQA) and Employee Inspections.
Administer Truth Report (full report for PM accounts, condensed for Site Supervisor accounts).
Basic Qualifications :
Ability to communicate effectively at a supervisory level both orally and in writing for the purpose of public interaction and report writing.
Ability to perform essential functions of the position with or without reasonable accommodation.
Ability to maintain satisfactory attendance and punctuality standard.
Neat and professional appearance.
Friendly and professional demeanor.
Ability to provide quality customer service.
Ability to supervise the mitigation of typical and crisis situations efficiently and effectively at client site.
Basic Skills :
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
S peaking - Talking to others to convey information effectively.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Basic Attributes :
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong; It does not involve solving the problem, only recognizing there is a problem.
Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision - The ability to see details at close range (within a few feet of the observer).
Far Vision - The ability to see details at a distance.
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Experience, Work History, and Education :
Supervisory training and experience is preferred.
Must be at least 21 years of age or older as required by applicable law or contractual requirements.
Must be able to demonstrate a stable work history with at least one verifiable positive work reference.
Have evidence of obtaining a high school diploma or equivalent (GED).
Must successfully pass an extensive background screening which will include criminal record checks (local, state and federal), drug test, skills assessment test, interviews, and personality profile.
Negative result on pre-employment drug screen.
Must have no criminal convictions as specified under Whelan Security guidelines.
Successful completion of Whelan’s Pre-Employment Assessment of Knowledge (PEAK).
Must be legally authorized to work in the United States.
With headquarters in St. Louis, Missouri, Whelan Security is a privately-held, family-owned company providing contract security services...