Security Supervisor
Whelan Security - Ann Arbor, MI

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A Whelan Security Supervisor must represent Whelan's 10 Core Values of Truth-Telling, Promise-Keeping, Respect, Loyalty, Empowerment, Discipline, Leadership, Flexibility, Quality Assurance, and Results while performing the following duties:
  • Supervise security personnel and manage all of Whelan operational activities with emphasis on medium/small or single officer accounts.
  • Maintain operations logs, records, and post orders.
  • Know post orders for specified facilities; assist in officer scheduling, security inspection, surveys, new start ups, special project and extra coverage.
  • Control overtime, training time, maximize no-billable time, conduct post inspections.
  • May oversight a cluster of small accounts.
  • Ensure that operational, personnel and payroll records are established and maintained appropriately.
  • Conduct Personnel evaluations as needed.
  • Train all employees as needed or as directed.
  • Champion incentive and reward programs at account.
  • Assist in the Reconciliation of payroll and billing as required.
  • Control cost by controlling direct labor, overtime, non-billable labor, vacation/time off, uniform expense, equipment upkeep and expense, and supplies.
  • Set and Maintain standard of appearance and performance on all subordinates.
  • Assist in investigations as needed.
  • Audit account safety programs, lead branch safety program to keep injuries below safety objectives, ensure compliance with all risk policies, procedures and practices.
  • Provide immediate response to problems and concerns.
  • Assist in any branch function as needed.
  • Oversee Internal Quality Audits (IQA) and Employee Inspections.
  • Administer Truth Report (full report for PM accounts, condensed for Site Supervisor accounts).

Requirements

Basic Qualifications :
  • Ability to communicate effectively at a supervisory level both orally and in writing for the purpose of public interaction and report writing.
  • Ability to perform essential functions of the position with or without reasonable accommodation.
  • Ability to maintain satisfactory attendance and punctuality standard.
  • Neat and professional appearance.
  • Friendly and professional demeanor.
  • Ability to provide quality customer service.
  • Ability to supervise the mitigation of typical and crisis situations efficiently and effectively at client site.
Basic Skills :
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • S peaking - Talking to others to convey information effectively.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Basic Attributes :
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong; It does not involve solving the problem, only recognizing there is a problem.
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Far Vision - The ability to see details at a distance.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Mandatory Prerequisites

Experience, Work History, and Education :
  • Supervisory training and experience is preferred.
  • Must be at least 21 years of age or older as required by applicable law or contractual requirements.
  • Must be able to demonstrate a stable work history with at least one verifiable positive work reference.
  • Have evidence of obtaining a high school diploma or equivalent (GED).
  • Must successfully pass an extensive background screening which will include criminal record checks (local, state and federal), drug test, skills assessment test, interviews, and personality profile.
  • Negative result on pre-employment drug screen.
  • Must have no criminal convictions as specified under Whelan Security guidelines.
  • Successful completion of Whelan’s Pre-Employment Assessment of Knowledge (PEAK).
  • Must be legally authorized to work in the United States.
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About this company
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With headquarters in St. Louis, Missouri, Whelan Security is a privately-held, family-owned company providing contract security services...