This position is covered by the provisions of a collective bargaining agreement, including a fair share clause. Health and dental benefits are provided. The candidate selected will serve a twelve (12) month probationary period. This posting will be used to fill similar vacancies that occur within three months of the closing date.
Hours: These are full-time, 38.75 hours per week, 52 weeks per year positions. Variable scheduling, Monday -Friday with core hours between 8:00 am and 6:00 pm. Additional night and weekend commitments outside of core hours will be required. Base hours for these positions will be determined by the supervisor to meet student services and outreach needs.
Organizational Function and Responsibilities:
The Senior Advisor – Admissions in the Enrollment Center responds to, plans and carries out all student service activities for assigned degree seeking prospective students, providing comprehensive services by serving as the main point of contact from inquiry to admission. Individualized support will be provided until students transition to active enrollment. Senior Advisors – Admissions are fully trained and competent in enrollment services to provide admissions, financial aid, scholarship, veterans educational benefit, prospective student academic advising, transfer credit evaluation and registration assistance.
As a representative of the College, this position is responsible for the planning, coordination and facilitation of outreach activities throughout the District. The position maintains all data as it relates to the metrics of the department and Schools and actively participates with management in the development and implementation of communication and admissions strategies and objectives and reports on progress towards program enrollment goals. Senior Advisors – Admissions work within an enthusiastically engaged team of advisors and student peer mentors. Senior Advisors – Admissions are responsible for individual and business unit goals, including development of a Student Peer Program to employ current students as mentors in applicant to student relationships and support services.
This position reports to a Student Services Manager.
The following duties are typically expected of this position. These are not to be considered as exclusive or all-inclusive. Other duties may be required and assigned.
1. Coordinates prospective student activities and creates awareness and generates inquiries, applications and enrollments for Madison College degree programs.
a. Organizes various on and off campus services and activities to present program and career exploration information and provides advising to individual and/or group workshops/events and online self-service resources.
i. Coordinates and represents the college at special events and activities that drive college inquiries, applicants and enrollments.
ii. Plans and coordinates campus visits and tours and new program student orientations.
iii. Creates strong relationships with District high school advisors, community agencies, online marketing and social media outlets.
b. Works with Program Directors, Schools Deans and Assoc. Deans and Enrollment leadership, sets admissions and enrollment goals for the upcoming year. Collaboratively develops an annual recruiting plan with action plans that supports college marketing and enrollment management to meet yield goals.
2. Academic Advising
a. Advises new and prospective students regarding the application process, financial aid, programs of study, program qualifications, course content, course selection, prerequisites, recommended credit load, advanced standing process, registration, admissions, and college pathways opportunities.
b. Resolves student questions or concerns regarding academic policy and procedures and refers to appropriate resources when necessary.
c. Gathers data relevant to advising.
d. Coordinates and responds to community-based organization advising needs.
3. Career and Employment Resource Services
a. Assists students in the identification of career goals, including career exploration, decision making, college choices, and targeting jobs using a variety of resources appropriate to the student’s needs.
b. Administers and interprets instruments that evaluate students’ skills, abilities and interests related to their education/career plans.
c. Assists students in developing appropriate action plans.
4. Student Retention
a. Actively participates in student orientations.
b. Assists students in planning their educational experience, including support needs, time management, and strategies for success through the development of their Personal Education Plan.
c. Provides information and referral for support services, including counseling, financial planning, AODA services, conflict resolution, tutoring and supplemental instruction.
d. Provides information and referral to external resources and agencies as appropriate to meet students’ needs.
5. Record Keeping
a. Prepares and enters client reporting data as needed.
b. Enters each student contact in Student Services Database within 24 hours of contact.
c. Follows case management procedures and maintains case files in accordance with college policy.
d. Follows the regular student contact and follow-up protocol of the Enrollment Center.
a. Acts as a resource expert for students seeking advising, career and job placement information and financial aid and scholarship applications.
b. Utilizes technology ( CRM ) for inquiry and follow-up communications, with analysis of data for service and process improvement, including reporting and interpretation of recruitment data.
c. Implements and promotes the use of self-service technology to enhance prospective student engagement.
d. Builds communication plans utilizing CRM and Student Center Message Center tools.
Knowledge, Skills, and Abilities
1. Knowledge of Student Development theory and principles.
2. Knowledge of developmental advising skills and academic and career advising skills.
3. Knowledge of college enrollment management tools including CRM .
4. Knowledge of the Council for the Advancement of Standards in Higher Education ( CAS ) standards for academic advising and the National Academic Advising Association ( NACADA ) core values.
5. Knowledge of financial aid processes and resources.
6. Ability to plan, organize, promote and implement events, education workshops, in-services and programs.
7. Ability to work in a collaborative, team-oriented environment.
8. Ability to establish and maintain effective and cooperative working relationships with individuals at all levels in the organization, students, staff, and public.
9. Ability to work effectively with college teaching faculty and administrators.
10. Ability to work independently.
11. Working knowledge of advising, career and employment technologies, such as Transfer Information System ( TIS ), WisCareers, TechConnect, and their applications.
12.Working knowledge of current software, such as Windows, Outlook, PowerPoint, Access and web browsers.
13. Ability to travel to various locations within the district and work varying and flexible schedules (evenings and weekends) to meet staffing demands.
14. Ability to be flexible and adapt to a fast-paced office with a commitment to professional development.
15. Experience with educational research design and statistical analysis.
16. Ability to communicate effectively, both orally and in writing.
17. Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
18. Experience with creating and implementing communication plans and/or marketing initiatives.
1. Bachelor’s degree in education, human services, social work or closely-related field from an accredited college or university.
2. Three years (6,000 hours) of directly related work experience in a post-secondary academic and career advising setting or front-facing student services including one (1) year experience in program coordination and development in a college/university academic or retention support environment and six (6) months experience with research methods, design or statistical analysis related to marketing campaigns or enrollment initiatives.
3. Career Development Facilitator certification or the ability to attain certification within six months of employment.
Special Instructions to Applicants:
With campuses in Madison, Fort Atkinson, Portage, Reedsburg and Watertown, Madison College serves more than 40,000 students throughout a...