Senior Analyst, Parsippany, NJ
RFG Lead Router LLC - Parsippany, NJ

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External Job Description

Realogy Holdings Corp. (NYSE: RLGY) is a global provider of real estate services with a diversified business model that includes real estate franchising, brokerage, relocation and title services. Realogy's brands and business units include Better Homes and Gardens® Real Estate, CENTURY 21®, Coldwell Banker®, Coldwell Banker Commercial®, The Corcoran Group®, ERA®, Sotheby's International Realty®, NRT LLC, Cartus and Title Resource Group. Collectively, Realogy's franchise system members operate approximately 13,500 offices with 238,500 sales associates doing business in 103 countries and territories around the world. Realogy is headquartered in Parsippany, N.J.

We are currently looking for a Sr. Analyst to work in our Parsippany, NJ office

Job Summary:

The Realogy Technology Deployment Group administers the rollout of technology products/services to all business units within Realogy including the Realogy Franchise Group (RFG), NRT, Cartus and TRG.

Responsibilities: · Consult with stakeholders (multiple brand executive representatives, training and help desk teams, technical resources, and project managers) to create/refine the deployment processes for new and existing initiatives.
· Lead projects capturing the voice of the customer, data analysis and distribution, improving customer service, tool enhancements, product usage, etc.
· Assist in technical, operational and/or business requirement definitions and clarifications; provide coordination & leadership to cross-functional project teams at all stages of development.
· Consult with Realogy senior leadership, Brand leadership, Real Estate Brokers, Administrators, and Agents to configure and roll out assigned applications.
· Facilitate virtual classroom and teleconference meetings to demonstrate products and services.
· Modify online help knowledge base to remain consistent with changes to application or explain new features.
· Capture key performance indicator metrics such as adoption rate (each step in the process), site utilization, trending, and product effectiveness vs. objectives.
· Gather feedback from Realogy leadership, Brand leadership, brokers, administrators, and agents to gauge program effectiveness.
· May be required to deliver presentations to both internal and external stakeholders and/or customers within and outside of the department/company.
Qualifications: · B.A., B.S. degree in Management Information Systems or related field a plus or the equivalent level of experience in related discipline(s) utilizing SDLC.
· Ability to travel extensively and with short notice required
· Excellent verbal and written communication skills, comfortable with extensive use of telephone and online application share products.
· Well organized to maintain data integrity and customer focus while handling multiple company implementations at various implementation stages.
· MS Office proficiency.
· Able to work with representatives from multiple diverse organizations operating within and outside of the franchising business.
· Project Management skills/training a plus.
· Customer-focused, structured, organized.
To learn more about Realogy and the accomplishments of our brands, log on to
Realogy Holdings Corp. is an equal opportunity employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply. EEO MFVH
Amount of Travel
50% to 75%
Work At Home

Realogy - 22 months ago - save job