Sr Application Support Analyst
McKesson - United States

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Healing the healthcare system starts with you. It starts with the chain of events you initiate when you work with McKesson Provider Technologies - a chain that extends across the country and results in millions of people getting more from their healthcare.

McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

The Managed Services organization is seeking an application support analyst to provide support to clients who use McKesson applications. This position will work from home.

Support and assist hospital customers who utilize McKesson Applications (including Horizon Business Insight, EC2000, Pathways Contract Management, Pathways Compliance Advisor and Horizon Performance Manager). Analyze complex problems with software applications/contents and work with multiple customers to identify corrective action and solutions. Promptly review cases and bring closure to tickets in a timely manner. Effectively communicate with clients over the phone, recommend solutions and successfully resolve issues in a timely manner. Work collaboratively on project teams to generate ideas and share knowledge. Partner with internal McKesson departments to ensure seamless service to clients. Participate in upgrades with clients as needed.

*This position will require non-traditional hours and be part of an on-call schedule.

6+ years product applications support experience
  • Application support experience with Horizon Business Insight, EC2000, Pathways Contract Management
  • Experience upgrading applications
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Effective communication skills
  • Ability to work in a collaborative, team environment
  • Ability to work non-traditional hours and be part of an on-call schedule

Preferred skills:
  • Experience supporting McKesson applications in a hospital environment
  • Pathways Compliance Advisor
  • Horizon Performance Manager
  • Ticketing system experience such as CRM or ServiceDesk
  • Previous experience in a client-facing role (either by phone or in person)

BS degree or equivalent experience.

10% travel may be required

General Office Demands

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers

No agencies please.

McKesson - 16 months ago - save job - block
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McKesson moves medicine. As a top pharmaceuticals distributor in North America, McKesson delivers prescription and generic drugs, as well as...