Senior Application Support Analyst
RiVi Consulting Group - Alpharetta, GA

This job posting is no longer available on RiVi Consulting Group. Find similar jobs: Senior Application Support Analyst jobs - RiVi Consulting Group jobs

Job Responsibilities:
-Provide level 1 troubleshooting for IVR application related issues.
-24x7 IVR application production support.
-On-Call rotation primary/secondary support once in 3 to 4 weeks.
-Troubleshoot application flows and customer interactions in the system.
- Provide technical expertise in the planning, administration and operation of a large, multi-platform and highly networked computing environment.
-Work on trouble tickets on a daily basis, analyzing the issue raised by Customers.
-Monitor the performance of system hardware, network, and applications on daily basis.
-Perform code deployments and support production validations on a weekly basis.
- Work on Infrastructure support projects, documentation and enhance existing processes.
- Work with vendor on IVR platform related issues / enhancements.
- Support Lab environment and troubleshoot issues raised by Development / Quality Analysts.
- Work on designing solutions and setups for new infrastructure support projects.
- Reporting on performance and application stats.

Required qualifications:
-Bachelors Degree in Computer Science or equivalent
-Effective and strong communication skills required for representation on Crises bridges.
-Hands on telephony/telecom knowledge with good prior work experience.
-Good command on PLSQL, Perl, and Shell Script.
-Strong knowledge of SQL/Oracle
-Good command of Unix Solaris (or any other version)
-Good network troubleshooting skills.
-Superior analytical and problem resolution skills.
-Effective communication skills.
-Strong Troubleshooting skills

Additional Skills (nice to have):
- Java, Jsp, JSF
-SIP, CVP, Cisco ICM/Cisco CTI OS/GeoTel
-SQL query construction and optimization, stored procedures and build complex queries.
-Good knowledge of WebSphere and Java.
- Good Presentation skills.
- Work with composure and urgency during while under pressure.

About this company
RiVi helps both public and private clients design, develop and implement integrated software applications to better manage information and...