Senior Application Support Technician
City of Eugene, OR - Eugene, OR

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The City of Eugene is seeking a qualified Information Technology Application Support Technician to assist in proactively managing and maintaining the City’s public safety and justice infrastructure. This key position is responsible for the mobile computers, servers, supporting hardware and security procedures in use by police at the City of Eugene. The successful candidate for this position will have operating systems, software, and hardware knowledge and experience. Strong organizational and task management skills are essential.

Performs complex paraprofessional duties supporting the acquisition and utilization of information applications involving reviewing system needs, performing network administration, file conversion, customized report-writing, and training; functions as a liaison with vendors, Information Services Division (ISD), and/or the Regional Information System.

Application Deadline: Friday, April 11 by 5:00pm

Online Applications Only

Must pass a police background investigation.

Examples of Duties Performed - Duties may include but are not limited to the following:

Utilizes a variety of programming tools or personal computer software to create and manipulate data files and automate standard work routines and products.

Creates reports, queries, utility programs, and linkages between programs involving multiple data platforms.

Uses database development tools such as Access to create, modify, and adapt personal computer applications by developing and modifying screen displays, data fields, queries, and reports to meet department needs.

Monitors system library, databases, and files for proper use, correct allocation, and integrity; assures adequate file back-up and easy recovery.

Provides staff support for automated systems; works with users clarifying and assessing computing needs of work area(s); solves specific problems.

Serves as a liaison between users and vendors; researches vendors, available applications, and assists in developing bid specifications; may participate on application development teams and assist in project management and vendor contract management.

Participates in installation and implementation of purchased systems; evaluates systems and databases in relation to specific user requests; assists with evaluating hardware and software; may test products to determine if performance meets stated specifications.

Coordinates with department staff, ISD, and / or vendors to communicate issues related to data base design, storage, performance, back-up, and recovery.

Performs administrative duties of a local area network server and for purchased applications including: system security, user access, data back-ups, transferring, file maintenance, and naming and archiving standards; may develop computing procedures and related documentation.

Designs and / or assists with design and production of system documentation; develops system usage procedures; instructs other staff in local area network or minicomputer practices and procedures.

Tracks program area problems; monitors system performance for efficiency and effectiveness; recommends policy and / or procedural changes in assigned program area; works with vendors, City staff, and outside agencies to optimize system performance.

May administer City-wide security system(s) assigning and securing levels of access to data on mainframe and / or local area network; tracks linkages between various security components.

May coordinate with other departments regarding software or hardware problems and security issues; answers a variety of complex computer related questions from users.

Keeps up to date on technology and software as it pertains to program area(s).

May lead work of staff in other classifications.

Actively supports and respects diversity in the workplace.

Performs related duties as assigned.


Knowledge of :
Principles of System Administration, Operations, and Utilities applicable to personal computers, mainframe computers, and local area networks.

Local area network applications and hardware in program area.

Basic principles and techniques of Computer Programming and database structure as required by specific programs and systems.

Programming tools and software as required for program area which may include knowledge of Access, SQL, Excel, and Crystal Reports.

Data processing security systems and concepts, which may be on a variety of hardware platforms.

Application security, data organization, and file integrity methods and procedures.

Techniques of data processing, library organization and management, and records storage and handling.

Computer data organization and file integrity control.

Principles and techniques of Technology Training.

Ability to :
Perform initial evaluation of changes and / or enhancements to systems.

Create reports and / or queries combining data between different environments and / or platforms.

Enforce standards and procedures in area of assignment; develop forms and methods for record keeping.

Learn and understand business functions and procedures.

Communicate clearly and concisely, both orally and in writing; work effectively with users, system professionals, and vendors using tact, courtesy, and good judgment; value and encourage open communication, input, opinions, and ideas from others.

Be flexible and adapt to diverse environments.

Perform initial troubleshooting, identifying possible program application problems and isolating hardware versus software problems.

Translate user business needs into technical specifications for needed modifications in applications.

Provide technical assistance and coach others in the most effective use of computer hardware and software.

Use relational databases.



High school diploma or GED, supplemented by a two-year technical degree in a computer systems field.

Three years of relevant experience in computer systems related to program area.

Other combinations of experience and education that meet the minimum requirements may be substituted.

License or Certificate
Valid Oregon driver’s license, or ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355) .

Possession of, or ability to obtain, LEDS certification within 90 days of hire date.

Supplemental Information:

In addition to the salary listed above, upon eligibility, the City will contribute the employee contribution of 6% and the employer contribution to a retirement program administered by the Oregon Public Employees' Retirement System (PERS).

Selection Process

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Applicants selected to continue in the process will be notified within two-three weeks after the posting deadline.



The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.

The City of Eugene is committed to a work environment which values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent service to all members of our community. As part of our commitment to diversity, the City continues to be an affirmative action/equal opportunity employer. Women, people with disabilities, and persons of color are strongly encouraged to apply.