In the Senior Business Management role, you will be responsible for implementing, improving, supporting and leading the processes, strategies, and tools for the assigned business or functional area. Provide input and expertise for key technical functions by utilizing knowledge of the business, industry and technology. Key Roles and Responsibilities: Define, design and implement processes into the organization and facilitate change through consulting and collaboration. Must have a thorough knowledge of the organization (processes, procedures, tools, applications, systems, etc.) coupled with a strong business background in order to fully support the organization. Typically provides support in one or more of the following areas: Internal Processes including creation and management of policies/standards/processes, process improvement and transformation, tool deployment, and Agile methodology consulting such as an Agile Coach or Agile Scrum Master; Financial Oversight including financial modeling and analysis, business case preparation and review; Compliance/Assurance including audit and compliance review and management, process and quality reviews and audits, vendor management, vendor relations, disaster recovery and business continuity; Analysis/Reporting including metrics, scorecards, performance analysis and gap identification; Planning including infrastructure program coordination, roadmap management, strategic and tactical planning; Resource Management including Front Door, workflow and work entry management, project estimations; Communication including creation of leadership presentation material, event planning, and oversight of corporate wide projects such as training, CP12, United Way, P2R, etc.; and Quality Management including oversight of complete lifecycle of IT troubles and defects, problem resolution activities and all recovery activities. May work
across multiple internal and/or external organizations. Job Contribution: Seasoned technical professional. Contributes
through proven technical expertise. Has significant dept/functional impact
KNOWLEDGE Subject Matter Expert (SME) within own discipline/specialty area; basic knowledge of other disciplines/specialty areas. Deep technical knowledge. Applies in depth knowledge of discipline/specialty area standards/processes. Integrates industry experience and deep professional/technical knowledge. Technical leader and recognized SME on select ATT technologies/systems/procedures.
ANALYSIS/PROBLEM SOLVING Solves unique problems through evaluative judgment/precedent. Independently applies sophisticated analysis in evaluating issues. Develops new concepts/methods/techniques for cross functional initiatives. Recognizes/pursues alternative methods
INDEPENDENCE Guided by department goals/objectives. Exercises latitude in determining objectives/approaches to projects. Leads multiple projects of small to medium size and technical breadth.
CONTRIBUTION TO ATT TECHNOLOGY Key technical contributor on complex projects/initiatives. Impacts current and future opportunities through application of specialized technology knowledge. Develops methods/techniques and solutions based on best patterns and practices
COMMUNICATION Mentors and provides technical guidance and explains advanced concepts to others in work area. Coordinates across multiple departments. Promotes active listening and open communication. Provides leadership/guidance to others.
Education: Bachelors of Science in Information Systems
Technology, Computer Science or Engineering preferred.
Experience : Typically requires 8-10 years experience.
Technical Career Pathway (TCP) role. Entry into this title may require TCP Governance Board Review.
· Analyzing, monitoring, supporting and driving improvement for key business processes for Aio wireless
· Driving operational stability , scalability and reliability for IT business processes and systems
· Assisting and supporting the implementation of Aio business strategy
· Provide Tier 3 SME support for IT Technical issues and Business Support
· Support Internal Processes including creation and management of policies/standards/processes, process improvement and transformation
- 8+ Years of IT Systems experience including experience with Operations, Development or Systems Architecture
- 5+ Years of complex data analysis, ability to develop compelling visualizations using disparate data sources
- 5+ Years of systems integration experience
- Ability to lead teams and troubleshoot complex system & application issues
- Strong organizational skills with attention to detail
- Familiarity with wireless terminology and AT&T Mobility systems preferred
- Bachelor degree in business or related field
Aio Wireless an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
AT&T - 9 months ago
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