Senior Business Process Analyst
ISO New England - Holyoke, MA

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Job Description:
The Business Process Analyst analyzes the business processes of the company and identifies opportunities for improvement. The Sr. Analyst studies trends within and across business units that affect productivity, efficiency and strategic risks. The Sr. Analyst builds and maintains databases and models to monitor and analyze core business processes. The Sr. Analyst plans, coordinates, and executes business process improvement and Operational Excellence exercises.
Job Requirements:
· Expert knowledge of business process modeling and optimization techniques
· Solid experience interviewing business owners to gather information on business practices, identify core processes, identify key risks and structure controls
· Knowledge of continuous performance improvement methods
· Experience facilitating operational excellence/ continuous improvement exercises
· Capability to apply statistical process control techniques
· Solid presenter and group facilitator. Ability to translate arguments into the language of others. Exceptional listening skills. Ability to adapt presentations to the needs of the audience
· Proven ability to navigate complex organizational structures
· Proficiency in MS Visio, Excel and Power point
· Experience with Business Intelligence tools (Desired)
Education: Master’s degree in Operations Research, Managerial Science, Operations Management, Statistics

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. We maintain a drug-free workplace and perform pre-employment substance abuse testing. We are an Affirmative Action-Equal Opportunity Employer

This position is located in Holyoke, MA.

About this company
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ISO New England is a regional transmission organization (RTO), serving Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and...