Senior Cisco Voice Engineer (IP Telephony Engineer)
Xerox - North Hollywood, CA

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Title: Senior Cisco Voice Engineer (IP Telephony Engineer)
Location: United States-California-North Hollywood
Job Number: 13024388

Senior Cisco VoIP Engineer (Voice Over IP Engineer)


Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

The Sr. Cisco VoIP Engineer (Voice over IP Engineer) supports the planning and implementation of our client''s data enterprise IP telephony infrastructure and deployment.

Job Responsibilities:
Responsibilities include technology development and research, design and implementation, infrastructure design, engineering of network-based telephony services, level-2 and level-3 technical problem management.

Much of the work of the Sr. Cisco VoIP Engineer will be split between project-based efforts and operational support. This position works independently with vendor-partners on technology products and services to ensure smooth operations as well migrations from legacy PBX system to the new Cisco CUCM.

The Sr. Cisco VoIP Engineer also coordinates with other groups within IT to resolve multi-disciplinary issues—specifically with the WAN and LAN engineers on technical issues that span these domains.

Expert knowledge of Cisco Unified Communications Manager (Call Manager) ver. 6x/7x/8x/9x
Expert enterprise multi-cluster design, integrating CUCM (Call Manager), Unity and Unity Connections, Expert enterprise Contact Center Design and implementation, integration/engineering of UCCX
Expert knowledge of Cisco Unity and Unity Connections
Cisco Emergency Responder (CER)
IPCC and related applications
Cisco IOS Telephony T1-PRIs/Gateways/MGCP/SCCP/SRST
Cisco QoS for VoIP Expert knowledge of LAN/WAN communications

Job Qualifications:
Bachelors Degree in Computer Science or equivalent.
Cisco certification such as CCNA Voice, CCVP or preferably, CCIE Voice.

Additional Skills:
At least 4-6 years of experience in the following skill sets: * Cisco VOIP Engineer supporting multi-site enterprise clients * Cisco Unified Communications Suite – Cisco Unified Communications Manager (CUCM) / Unity Connections
  • UCCX Administration * Familiarity with AXL for CUCM and its capabilities * Network Protocols * TCP/IP / SIP / MGCP / SCCP / MPLS * Phone Systems * IP PBX / PBX * Cisco Routers / Switches * Configuration / Troubleshooting / Support * Quality of Service (QOS) * Traffic engineering/ Models / Best Practices * Excellent English * Written / Verbal
  • Must be able to interact confidently and articulately with business units
All other duties as assigned.
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to .

Virtual/work from home? No

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