Senior Client Manager
Change.org - San Francisco, CA

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YOU HAVE

great online advocacy and fundraising chops after working at a consulting firm, social good business, or large nonprofit

managed list growth strategy or email acquisition through paid online sources on behalf of a nonprofit or social good business

knowledge of industry best practices, including A/B testing, landing page optimization, and data-driven decision-making

experience working with large data sets and enjoy reporting out key learnings and insights to share with clients

meticulous attention to client-facing details and great customer service instincts

YOU WANT

to be the list growth expert for dozens of organizations, each at a different stage of digital readiness

a chance to shape the future of list acquisition and movement growth for NGOs and social good businesses around the globe

to be part of a great team, but still have the autonomy to work the way that’s best for you

YOU CAN

thrive in a fast-growing, start-up culture

coach clients with their best interest in mind

provide excellent customer service to several clients at a time and balance priorities as client needs change

identify obstacles, find solutions, then teach the solutions to colleagues

communicate exceptionally well in writing and in person

embrace and embody the values of Change.org on a daily basis

YOU WILL

work closely with a highly-skilled, international business development team to reach company revenue goals

meet specific client re-engagement goals by building a loyal clientele

become the go-to expert on Change.org's internal products and tools

serve as an internal advocate for the needs of our clients

collaborate with a wide array of Change.org staff -– from grassroots campaigners to software engineers -– to exceed each client’s expectations

Change.org is an exceptionally agile and collaborative work environment. Your co-workers are high-impact, low-ego, and have a deep respect for our users.

Compensation and benefits are competitive. The position may be held in any of Change.org’s US offices, with preference given to applicants in Washington, DC or New York.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

We are working for a world where no one is powerless, and where creating change is a part of everyday life. We're just getting started, and we hope you'll join us.

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