Senior Contract Performance Manager
GE Power & Water - Houston, TX

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GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

As Contract Performance Manager, you will be responsible for assigned CSA clients in fulfilling project management, contract management, and coordination of internal service providers and financial performance of each contract.

Essential Responsibilities
In addition, you will:
  • Be responsible for project management and contract execution of assigned Aero Energy CSA customer for all aspects relevant to, both external (customer expectations, deliverables, T&Cs, etc.) and internal (business objectives, reporting and forecasting)
  • Manage assigned customer expectations and deliverables under the terms of the CSA contracts while meeting services business objectives
  • Be responsible managing all financial aspects of the contract performance towards the business objectives: invoicing, collections, cost, sales and quarterly performance, using the company IT tools for internal control, reporting and forecasting
  • Order Entry / management of sales / cost on all projects driving productivity through conditioned based maintenance programs by technologies, external vendor cost management and reporting on contract financial performance quarterly metrics. Schedule site activities with client’s representatives and fulfillment centers (Field Services, Depot, Parts, Asset Management, etc.), coordinating all teams to provide the highest level of service
  • Strong knowledge of assigned client need for services to maximize growth opportunities, contract commercial terms and implementing client KPI’s
  • Communicate timely with customer on scheduled outages and managing the unplanned to minimize client down time to maximize client output. Develop long -range project plans, including outage schedules and projected financial expenditures
  • Develop strong client relationship and communication delivering the value / up sells of the CSA with assigned clients
  • Develop and maintain strong client relationships delivering contract value and up-selling potential, support sales teams in developing new opportunities, upgrading and/or modifying current CSAs as well as provide information regarding latest Conversions, Modifications & Upgrades (CM&Us) available
  • Actively look for ways to meet and maintain client Critical to Quality (CTQs) requests
  • Work with GE internal providers and affiliates to improve CSA operational and financial performances
  • Use Six Sigma Quality program to maximize productivity and client service
  • Lead cross functional teams of fulfillment and CSA teams focused to improve productivity and clients experience from CSA agreement
  • Lead team in developing strategies for region / segments that promotes growth
  • Mentor new CPM’s in all aspects of role, training of CSA IT tools, contract structures / scopes and fulfillment execution

  • Bachelor’s Degree in Mechanical or Electrical Engineering, or Business Management
  • Minimum of 5 years of power generation related experience
  • Minimum of 4 years of Aero Derivative Turbine experience

    Additional Eligibility Qualifications
    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics
  • Demonstrated communication & organizational skills
  • Proficiency with business system computer and MS tools
  • Strong business / financial skills
  • Understanding of Finance Metrics and basic accounting skills
  • Demonstrated management experience
  • Project and/or After Sales Management experience
  • Field Engineering Program (FEP- GE employees only)
  • Successful P & L experience
  • Green Belt or Black Belt Certified (GE employees only)
  • Client interface experience (sales or service industry)
  • Demonstrated communication & organizational skills
  • Strong business / financial skills
  • Demonstrated management experience Why join one great company when you can join many? At GE, we’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 100 countries. Experience personal growth and competency development as part of the GE team. GE Power & Water provides customers with a broad array of power generation, energy delivery and water process technologies to solve their challenges locally. Power & Water works in all areas of the energy industry including renewable resources such as wind and solar; biogas and alternative fuels; and coal, oil, natural gas and nuclear energy. The business also develops advanced technologies to help solve the world’s most complex challenges related to water availability and quality. Numerous products are qualified under ecomagination, GE’s commitment to providing innovative solutions that maximize resources, drive efficiencies and help make the world work better. Headquartered in Schenectady, N.Y., Power & Water is GE’s largest industrial business. Follow GE Power & Water on Twitter @GE_PowerWater. Learn More about GE Power and Water Today! Houston continues to grow attracting residents from many diverse backgrounds & is currently listed as the 4th largest city in the US. While the city sits on the gulf coast plain, the area also offers grasslands, forests, & 337 parks. There are more than 55 colleges & universities & many institutions engaged in research & development including the Texas Medical Center & NASA’s Johnson Space Center. Houston’s economy is based in energy, manufacturing, aeronautics, & technology; only NYC is home to more Fortune 500 headquarters. The city is home to the Houston Astros as well as many cultural institutions & exhibits and an active Theater District. See why we love Houston! To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Energy Management, Oil & Gas, Power & Water and Transportation, follow us on twitter: @geconnections

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    GE Power & Water provides customers with a broad array of power generation, energy delivery and water process technologies to solve...